In this episode of the Lloyds British Business Excellence Awards' Beyond the Trophy podcast, Sarah Austin sits down with Natalie Calvert, Founder of Huddle CX, customer experience expert and one of the BBEA's longest-serving judges.

Drawing on decades of experience transforming customer service operations and working with businesses around the world, Natalie shares her insights into what makes high-performing teams tick. From the power of a simple 15-minute team huddle to the importance of employee engagement, customer loyalty and putting people at the heart of business, Natalie explains why small changes can make an extraordinary difference.

A must-listen for business owners and leaders looking to build stronger teams, deliver exceptional customer experiences and understand what it really takes to create an award-winning business.

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In this episode of the Lloyds British Business Excellence Awards' Beyond the Trophy podcast, Sarah sits down with Amanda Dorel, Regional Director at Lloyds Business & Commercial and one of the BBEA's longest-serving judges.

Amanda shares insights from an extraordinary 39-year career at Lloyds - 30 of which have been spent working directly with SMEs across the South of England. From her first portfolio of small business clients to leading a regional team, Amanda's passion for helping British businesses grow has never wavered.

A must-watch for any business owner, aspiring banker or leader looking for inspiration from one of British banking's most passionate advocates for small business.

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In our latest Beyond the Trophy podcast episode, Natasha Frangos, Managing Partner at HaysMac talks about building a firm where ambition isn't confined to a job description.

It's a mindset that clearly works. HaysMac were crowned Lloyds DE&I Champion of the Year at The Lloyds British Business Excellence Awards 2025 - recognition of a firm that doesn't just talk about its people, but genuinely builds around them.

In this episode, Natasha shares how HaysMac has grown by staying entrepreneurial, why involving people early in new initiatives pays dividends, and what other business leaders can learn from a firm that sees potential as something to be unleashed - not managed.

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Winners of the New Business of the Year Award 2025, Ernesto Suarez, Founder & CEO of @Gigasure-insurance chats to Sarah Austin from the @BritishBusinessExcellenceAward about his journey as a two time business founder, where his entrepreneurial spirit comes from and what drives him forward for continued success.

Gigasure is a digital-first travel insurance provider born from Ernie's vast experience in the insurance coupled with his technological expertise. It's a product that works uniquely around the person and how they travel, all through an app! https://gigasure.com/

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Hosted on Acast. See acast.com/privacy for more information.

In this inspiring episode of the *Lloyds British Business Excellence Awards: Beyond the Trophy* podcast, host Sarah Austin sits down with Allyson Stewart-Allen, renowned international business expert. Allyson shares powerful insights from her career, offering actionable advice for entrepreneurs and leaders on how to successfully grow their businesses. Listeners will learn key strategies for working effectively with American partners and unlocking export opportunities in global markets. This episode is packed with expert tips, practical wisdom, and fascinating stories that will help any business aiming to expand internationally thrive in today’s competitive landscape. A must-listen for ambitious businesses!

#BBEA #BeyondTheTrophy #Entrepreneurship

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In this inspiring episode of Beyond The Trophy by @lloydsbusiness BBEA, host Sarah Austin sits down with Mike Williams, co-founder of Flake Bake – the UK's most successful Jamaican patty business.

Mike shares his journey from humble beginnings to building a beloved national brand, driven by passion, resilience, and a love for authentic Caribbean flavours.

Discover the challenges he faced, the inspiration behind Flake Bake’s rise, and valuable insights for aspiring entrepreneurs.

Don't miss this empowering conversation packed with motivation, business tips, and the vibrant story behind a true British success!

#BBEA #BeyondTheTrophy #FlakeBake #Entrepreneurship

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In this episode of ‪@lloydsbusiness‬ BBEA: Beyond The Trophy, host Sarah Austin sits down with Abdul Shill, co-founder of Sahan Cares—a social enterprise redefining what it means to lead with purpose.

Discover how Abdul built a business model that puts people before profits, employing refugees as carers and creating lasting community impact. Learn how purpose-driven leadership fuels growth, loyalty, and innovation.

Whether you're a startup founder or corporate leader, Abdul’s story will inspire you to rethink success. Subscribe for more powerful stories from Britain’s brightest business minds. #BBEA #SahanCares #SocialEnterprise #BusinessWithPurpose

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