Natalie Calvert, Founder, HuddleCX
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Natalie Calvert, Founder, HuddleCX
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In this episode of the Lloyds British Business Excellence Awards' Beyond the Trophy podcast, Sarah Austin sits down with Natalie Calvert, Founder of Huddle CX, customer experience expert and one of the BBEA's longest-serving judges.
Drawing on decades of experience transforming customer service operations and working with businesses around the world, Natalie shares her insights into what makes high-performing teams tick. From the power of a simple 15-minute team huddle to the importance of employee engagement, customer loyalty and putting people at the heart of business, Natalie explains why small changes can make an extraordinary difference.
A must-listen for business owners and leaders looking to build stronger teams, deliver exceptional customer experiences and understand what it really takes to create an award-winning business.
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