• Decision Debt: The Hidden Cost Killing Your Trade Business | ft. Matt Jones | Ep. 518
    Sep 29 2026

    🫱🏻‍🫲🏼 Book a Free Strategy Call with Tradie Web Guys: https://tradie.wiki/tssyt

    The guest booked for this episode did not show up, so Matt Jones sits down solo to unpack something he sees inside trade businesses every single week: decisions that get stalled for months and quietly cost far more than getting them wrong ever would. He calls it decision debt, every decision you are carrying and not making is not a cost you have dodged, it is a cost you have deferred, and it comes back with interest.

    Matt walks through the five decisions he sees trade business owners stall on most (getting off the tools, putting on more crew, sacking the client who wrecks the week, committing to marketing, and confrontation) and the three-stage cost curve behind every one of them: the interest, the compounding, and the balloon payment where the decision eventually gets made for you, on someone else's terms. If you have been sitting on a call for six months telling yourself you need more information, this episode is built for you.

    🎥 Watch the full episode: https://youtu.be/AYMLRkhMdY4

    KEY CHAPTERS
    00:00 - Introduction
    00:30 - Why This Episode Almost Didn't Happen
    01:03 - The Five Decisions Costing You Money
    02:37 - What Decision Debt Really Costs You
    04:36 - Decision One: Getting Off the Tools
    06:33 - Decision Two: Putting On More Crew
    08:49 - The Real Cost of a Late Invoice
    10:36 - Decision Three: Sacking the Client Who Wrecks the Week
    12:01 - When to Trust Your Gut and Say No
    13:11 - Decision Four: Committing to Marketing
    15:50 - Why One Lead Source Will Burn You
    16:55 - Building a Marketing Ecosystem That Can't Fail
    17:58 - What's Actually Stopping the Decision
    18:51 - Identity: Who You Become at Work
    20:03 - Confrontation: Naming the Real Bottleneck
    21:14 - The Quality of Your Decisions Is Your Business
    21:39 - Closing Remarks and Resources

    Your Next Step:

    Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.

    👉 Join free and grab your next growth tool here: https://tradie.wiki/pod

    Follow The Site Shed:

    • Facebook: The Site Shed
    • Instagram: @thesiteshed
    • LinkedIn: Matt Jones
    • Website: thesiteshed.com
    • YouTube: @TheSiteShed

    If you enjoyed this podcast and the series, please take 5 minutes to leave us a review:
    ⭐ https://lovethepodcast.com/TheSiteShed

    Love the audio version of this podcast? Subscribe to the link below:
    ⭐ https://followthepodcast.com/TheSiteShed

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    24 min
  • Stop Trying to Go Viral. Start Building Trust | ft. Dalton Fisher | Ep. 517
    Sep 22 2026
    🫱🏻‍🫲🏼 Book a Free Strategy Call with Tradie Web Guys: https://tradie.wiki/tssytMost tradies do not want to be on camera, and most of the ones who try give up when the first few videos get 200 views. That is the wrong scoreboard. Matt Jones sits down with Dalton Fisher from Fisher MultiMedia, a Phoenix video producer who spends 99% of his time getting camera-shy contractors to talk, to unpack why authority content keeps winning through every algorithm change, and why the plumbers, sparkies and builders who show up on video are so hard to compete with.Dalton and Matt cover the top five questions framework, why your first 30 videos will be bad and why that does not matter, the three second hook that decides whether anyone watches a short, and the gear you actually need (a phone, a lapel mic and a $35 ring light). They also get into which platforms convert, why content is a multiplier for your ads and sales funnel rather than a replacement for them, and why the business that stays human as AI slop floods every feed will be able to charge a premium. If you have been meaning to start filming for two years, this is the nudge.🎥 Watch the full episode: https://youtu.be/gpmZRqNCaW0KEY CHAPTERS00:00 - Introduction01:34 - Meet Dalton Fisher02:44 - Why Authority Content Always Wins05:48 - Faceless Corporations vs Local Trust08:15 - Educating Leads Who Are Not Ready Yet11:02 - What Happens After the Ad Click14:34 - Your Boring Jobs Are Interesting16:50 - Passing the Mum Test18:32 - You Do Not Need to Go Viral22:20 - Answer Your Top Five Questions23:59 - Your First 30 Videos Will Be Bad27:52 - Real Beats Polished29:23 - The Only Gear You Need32:18 - Structuring Videos and Hooks38:46 - Which Platforms Actually Convert45:38 - Content Is a Multiplier, Not the Engine49:51 - Why the Future Belongs to the Trades52:22 - AI Slop and the Human Company57:54 - Closing Remarks and ResourcesAbout the Guest: Dalton FisherDalton Fisher is the founder of Fisher MultiMedia, a Phoenix, Arizona video production company that makes content for home service companies and contractors. He shoots most of the videos himself, which means the bulk of his job is directing plumbers, landscapers and other service techs who would rather be anywhere else than in front of a camera. His approach is built around educational content that makes a trade business look real, local and worth trusting rather than chasing views for their own sake.Website: https://fishermultimedia.comLinkedIn: https://www.linkedin.com/in/dalton-fisher-90334224b/CONNECT WITH THE TRADIE WEB GUYS!Website: https://www.tradiewebguys.com.au/YouTube: https://www.youtube.com/@TradieWebGuysOfficial?sub_confirmation=1Facebook: https://www.facebook.com/TradieWebGuysOfficialInstagram: https://www.instagram.com/tradiewebguys/LinkedIn: https://au.linkedin.com/company/tradie-web-guysMatt's LinkedIn: https://www.linkedin.com/in/iamthemattj/If you enjoyed this podcast, please take a moment to leave us a review:⭐ https://lovethepodcast.com/TheSiteShedLove the audio version of this podcast? Subscribe to the link below:⭐ https://followthepodcast.com/TheSiteShed#podcast #thesiteshed #tradiewebguys #videomarketing #contentcreation #tradiebusiness #socialmediamarketing #authoritycontent #tradiemarketing Your Next Step:Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.👉 Join free and grab your next growth tool here: https://tradie.wiki/podFollow The Site Shed:Facebook: The Site ShedInstagram: @thesiteshedLinkedIn: Matt JonesWebsite: thesiteshed.comYouTube: @TheSiteShedIf you enjoyed this podcast and the series, please take 5 minutes to leave us a review:⭐ https://lovethepodcast.com/TheSiteShedLove the audio version of this podcast? Subscribe to the link below:⭐ https://followthepodcast.com/TheSiteShed
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    1 ora e 1 min
  • Can You Deliver What You Sold? | ft. Nathan Owen | Ep. 516
    Sep 15 2026

    Can You Deliver What You Sold? | ft. Nathan Owen | Ep. 516

    🫱🏻‍🫲🏼 Book a Free Strategy Call with Tradie Web Guys: https://tradie.wiki/tssyt

    Winning a building job creates a promise. The quote and contract matter, but so do the conversations, timeframes and expectations set before the client signs. Matt Jones sits down with Nathan Owen from Ground Floor Building Coach to unpack the costly gap between what a builder sells and what the team can actually deliver.

    Nathan shares practical ways to document pre-contract changes, separate them from post-contract variations, plan realistic labour and lead times, and keep clients and subcontractors informed when things shift. You’ll also hear why software cannot fix a broken process, how small schedule milestones expose problems earlier, and why the client’s experience is the real test of the promise you made.

    🎥 Watch the full episode: https://youtu.be/Tvoy8AH2wOg

    KEY CHAPTERS
    00:00 - Introduction
    02:06 - Meet Nathan Owen
    02:51 - The Sales-Delivery Disconnect
    04:16 - How Expectations Become Scope
    06:26 - Build a Variation Procedure
    11:00 - Pre-Contract Changes vs Variations
    13:09 - Document Every Agreement
    15:15 - Capture Every Client Conversation
    17:12 - Carry Changes Into Delivery
    18:43 - Build Systems Before Automation
    21:30 - Stop Repeating Mistakes
    22:14 - The Risk of Time Creep
    24:24 - Plan Labour and Lead Times
    26:43 - Communicate Delays Immediately
    31:54 - Build Time Buffers In
    33:15 - Manage Work Through Micro Goals
    36:10 - Keep Subcontractors Informed
    38:29 - Closing Remarks and Resources

    About the Guest: Nathan Owen
    Nathan Owen is the founder of Ground Floor Building Coach and has around 30 years of construction experience, including nearly 10 years running his own residential building business. He now coaches Australian builders to strengthen the systems, communication and commercial thinking behind the building work.

    Website: https://www.groundfloorbuildingcoach.com/
    LinkedIn: https://au.linkedin.com/in/nathan-owen-590453337

    CONNECT WITH THE TRADIE WEB GUYS!
    Website: https://www.tradiewebguys.com.au/
    YouTube: https://www.youtube.com/@TradieWebGuysOfficial?sub_confirmation=1
    Facebook: https://www.facebook.com/TradieWebGuysOfficial
    Instagram: https://www.instagram.com/tradiewebguys/
    LinkedIn: https://au.linkedin.com/company/tradie-web-guys
    Matt's LinkedIn: https://www.linkedin.com/in/iamthemattj/

    If you enjoyed this podcast, please take a moment to leave us a review:
    ⭐ https://lovethepodcast.com/TheSiteShed

    Love the audio version of this podcast? Subscribe to the link below:
    ⭐ https://followthepodcast.com/TheSiteShed

    #podcast #thesiteshed #tradiewebguys #builders #constructionmanagement #businesssystems #clientexperience #projectmanagement

    Your Next Step:

    Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.

    👉 Join free and grab your next growth tool here: https://tradie.wiki/pod

    Follow The Site Shed:

    • Facebook: The Site Shed
    • Instagram: @thesiteshed
    • LinkedIn: Matt Jones
    • Website: thesiteshed.com
    • YouTube: @TheSiteShed

    If you enjoyed this podcast and the series, please take 5 minutes to leave us a review:
    ⭐ https://lovethepodcast.com/TheSiteShed

    Love the audio version of this podcast? Subscribe to the link below:
    ⭐ https://followthepodcast.com/TheSiteShed

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    39 min
  • Stop Cutting Headcount: Fix the Bottlenecks Draining Your Profit | ft. Nils Vesk | Ep. 515
    Sep 8 2026

    🫱🏻‍🫲🏼 Book a Free Strategy Call with Tradie Web Guys: https://tradie.wiki/tssyt

    When margins tighten, cutting staff can feel like the fastest way to steady the business. But if your best people are sitting behind broken handovers, unclear scopes and clunky processes, reducing headcount does not fix the cause. It makes the same bottlenecks harder to carry. Matt Jones sits down with Nils Vesk from Ideas With Legs to unpack a more resourceful way to lower costs and protect profit without damaging your team or reputation.

    Nils explains how to run a friction hunt, diagnose behavioural, logistical and environmental causes, and turn the knowledge in your head into processes the whole team can improve. You will also hear his SCRAMBLE framework for generating practical alternatives, why substitution should come before elimination, and how to turn every mistake into a checklist, script, photo guide or training asset. If the business feels busy but the margin says otherwise, this conversation will help you find what is actually getting in the way.

    🎥 Watch the full episode: https://youtu.be/rzyCL6nOQo8

    KEY CHAPTERS
    00:00 - Introduction
    01:56 - Meet Nils Vesk
    03:23 - Finding Hidden Business Bottlenecks
    04:37 - Cutting Costs Without Cutting People
    07:03 - Create Your Own Economy
    11:05 - Focus on Higher-Margin Work
    14:52 - Substitute Before You Eliminate
    15:43 - Run a Team Friction Hunt
    26:01 - Becoming a Resourceful Tradie
    31:18 - Leverage What You Already Have
    36:18 - Solve Causes, Not Symptoms
    37:41 - Three Types of Root Cause
    41:48 - Shift Your Business Perspective
    43:32 - The SCRAMBLE Thinking Framework
    46:16 - Get Knowledge Out of Your Head
    48:12 - Document and Improve Processes
    57:12 - Turn Mistakes Into Assets
    01:02:07 - Closing Remarks and Resources

    About the Guest: Nils Vesk

    Nils Vesk is an innovation expert, author and the founder of Ideas With Legs. He helps organisations identify bottlenecks, improve processes and turn practical ideas into stronger commercial results. His work spans global brands and trade businesses, giving him a clear view of how resourcefulness can improve output while reducing unnecessary cost.

    Website: https://www.ideaswithlegs.com/

    LinkedIn: https://www.linkedin.com/in/nilsvesk/

    CONNECT WITH THE TRADIE WEB GUYS!

    Website: https://www.tradiewebguys.com.au/

    YouTube: https://www.youtube.com/@TradieWebGuysOfficial?sub_confirmation=1

    Facebook: https://www.facebook.com/TradieWebGuysOfficial

    Instagram: https://www.instagram.com/tradiewebguys/

    LinkedIn: https://au.linkedin.com/company/tradie-web-guys

    Matt's LinkedIn: https://www.linkedin.com/in/iamthemattj/

    #podcast #thesiteshed #tradiewebguys #tradiebusiness #businesssystems #profitmargins #processimprovement #innovation #operational efficiency


    Your Next Step:

    Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.

    👉 Join free and grab your next growth tool here: https://tradie.wiki/pod

    Follow The Site Shed:

    • Facebook: The Site Shed
    • Instagram: @thesiteshed
    • LinkedIn: Matt Jones
    • Website: thesiteshed.com
    • YouTube: @TheSiteShed

    If you enjoyed this podcast and the series, please take 5 minutes to leave us a review:
    ⭐ https://lovethepodcast.com/TheSiteShed

    Love the audio version of this podcast? Subscribe to the link below:
    ⭐ https://followthepodcast.com/TheSiteShed

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    1 ora e 1 min
  • Google Just Made Your Leads More Expensive (And Nobody Told You) | ft. Ethan Carter | Ep. 514
    Sep 1 2026

    🫱🏻‍🫲🏼 Book a call with Tradie Web Guys: https://tradie.wiki/yt

    Google changed how target-based bidding behaves, and an account that looks completely normal could quietly produce fewer leads at a higher cost. Matt Jones sits down with Ethan Carter, Ads Specialist and Account Manager at Tradie Web Guys, to explain the August 17 change, why campaigns marked “Limited by budget” carry the most exposure, and how a gap between your target cost per lead and your actual result can now work against you.

    They break down a real $1,000-a-day plumbing account, the three checks to run inside Google Ads, and five possible responses, from resetting targets to changing bidding strategies or increasing budget. You will also learn why a cheap lead is meaningless without your close rate and job value, what to ask your agency, and why the worst response is leaving the account to drift.

    🎥 Watch the full episode: https://youtu.be/g43-VItf72Q

    KEY CHAPTERS
    00:00 - Introduction
    02:06 - Google Changed the Rules
    03:10 - Meet Ethan Carter
    03:49 - A Real Trade Business Example
    06:00 - The New Target CPA Behaviour
    07:53 - Which Campaigns Are Affected
    11:02 - The Limited by Budget Risk
    15:32 - A $1,000-a-Day Case Study
    17:10 - Monitor Before You React
    21:44 - Three Checks for Exposure
    27:21 - Option One: Reset the Target
    28:52 - Work Backwards From Job Value
    31:54 - Alternative Bidding Strategies
    35:27 - When More Budget Makes Sense
    36:27 - The Cost of Doing Nothing
    40:13 - What to Check This Week
    42:21 - What to Ask Your Agency
    43:31 - Know Your True Acquisition Cost
    46:25 - Closing Remarks and Resources

    About the Guest: Ethan Carter
    Ethan Carter is an Ads Specialist and Account Manager at Tradie Web Guys, where he manages paid advertising campaigns for trade and contractor businesses. He works directly with campaign data, bidding strategies and lead costs to help clients generate profitable opportunities rather than simply buying more traffic.

    Want help understanding what this change means for your campaigns?
    🫱🏻‍🫲🏼 Book a call with Tradie Web Guys: https://tradie.wiki/yt

    #podcast #thesiteshed #tradiewebguys #googleads #leadgeneration #tradiebusiness #paidsearch #digitalmarketing

    Your Next Step:

    Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.

    👉 Join free and grab your next growth tool here: https://tradie.wiki/pod

    Follow The Site Shed:

    • Facebook: The Site Shed
    • Instagram: @thesiteshed
    • LinkedIn: Matt Jones
    • Website: thesiteshed.com
    • YouTube: @TheSiteShed

    If you enjoyed this podcast and the series, please take 5 minutes to leave us a review:
    ⭐ https://lovethepodcast.com/TheSiteShed

    Love the audio version of this podcast? Subscribe to the link below:
    ⭐ https://followthepodcast.com/TheSiteShed

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    46 min
  • AI Can't Fix Your Fractured Business | ft. Matt Jones | Ep. 513
    Aug 30 2026

    🫱🏻‍🫲🏼 Book a Free Strategy Call with Tradie Web Guys: https://tradie.wiki/tssyt


    Every tradie and contractor is being sold an AI robot to answer their phones right now, and most of them are about to waste their money. Matt Jones goes solo on this one to explain why the missed call was never the real problem. Leads do not die on the phone, they die in your inbox, and bolting AI onto a fractured system just helps you lose jobs faster.


    Matt covers where AI genuinely wins for trade businesses, speed to lead, after hours call capture and inward facing reminders that push humans to follow up, and where it consistently backfires, deep qualification, quoting and papering over a sales process that was never properly defined. He then maps the full lead management flow the agency runs with clients, capture, respond, pursue, qualify and nurture, including the Sydney solar business that went from 2% to 77% conversion once humans went back on the phones. If someone has told you AI is the answer, listen before you sign up to anything.


    🎥 Watch the full episode: https://youtu.be/EFsiq892xlE


    KEY CHAPTERS
    00:00 - Introduction
    01:40 - The AI Robot Pitch Every Tradie Hears
    02:32 - Leads Die in Your Inbox
    03:29 - Where AI Wins: Speed to Lead
    04:53 - After Hours Call Capture
    05:33 - Follow Ups and the Eighth Touch
    06:41 - Where AI Backfires: Deep Qualification
    08:25 - Quoting Chaos and Price Shock
    09:27 - Why a Broken Process Stays Broken
    11:03 - Solar Case Study: 2% to 77%
    13:07 - Mapping Your Critical Client Flow
    15:29 - Capture: Every Lead Into a CRM
    16:55 - Respond: The Five Minute Rule
    18:26 - Pursue: Twice a Day for Five Days
    22:00 - Qualify: The Discovery Call
    24:28 - Nurture: Useful, Relevant, Frequent
    27:03 - Get Your Impact Roadmap
    28:37 - Closing Remarks and Resources


    About the Host: Matt Jones


    Matt Jones is the founder of Tradie Web Guys and the host of The Site Shed. He works with tradies and contractors every day on the sales and marketing systems that turn leads into booked jobs. This episode is a straight read of what the agency sees working and failing across client accounts right now.

    Website: https://www.tradiewebguys.com.au/
    Impact Roadmap session: https://www.tradiewebguys.com.au/
    Matt's LinkedIn: https://www.linkedin.com/in/iamthemattj/


    CONNECT WITH THE TRADIE WEB GUYS!
    Website: https://www.tradiewebguys.com.au/
    YouTube: https://www.youtube.com/@TradieWebGuysOfficial?sub_confirmation=1
    Facebook: https://www.facebook.com/TradieWebGuysOfficial
    Instagram: https://www.instagram.com/tradiewebguys/
    LinkedIn: https://au.linkedin.com/company/tradie-web-guys
    Matt's LinkedIn: https://www.linkedin.com/in/iamthemattj/


    If you enjoyed this podcast, please take a moment to leave us a review:
    ⭐ https://lovethepodcast.com/TheSiteShed


    Love the audio version of this podcast? Subscribe to the link below:
    ⭐ https://followthepodcast.com/TheSiteShed


    #podcast #thesiteshed #tradiewebguys #aiforbusiness #speedtolead #leadmanagement #salesprocess #tradiebusiness

    Your Next Step:

    Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.

    👉 Join free and grab your next growth tool here: https://tradie.wiki/pod

    Follow The Site Shed:

    • Facebook: The Site Shed
    • Instagram: @thesiteshed
    • LinkedIn: Matt Jones
    • Website: thesiteshed.com
    • YouTube: @TheSiteShed

    If you enjoyed this podcast and the series, please take 5 minutes to leave us a review:
    ⭐ https://lovethepodcast.com/TheSiteShed

    Love the audio version of this podcast? Subscribe to the link below:
    ⭐ https://followthepodcast.com/TheSiteShed

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    30 min
  • You're the CEO of Your Health (Most Men Find Out Too Late) | ft. Dr. Stephen Sanders | Ep. 512
    Aug 18 2026

    You're the CEO of Your Health (Most Men Find Out Too Late) | ft. Dr. Stephen Sanders | Ep. 512

    🫱🏻‍🫲🏼 Book a Free Strategy Call with Tradie Web Guys: https://tradie.wiki/tssyt

    You can run a business on four hours sleep, servo food and caffeine for a while. Then your body sends the invoice. Matt Jones sits down with Dr. B. Stephen Sanders, founder of Whole Men's Health, a physician who hit the wall himself in his late 30s with brain fog, fatigue and low libido at the exact point his career and family life were going well. His conclusion after ten years in primary care and years running men's health clinics is blunt. Most blokes normalise exhaustion until their performance, their relationships or their health force the issue.

    Stephen breaks down the foundations that drive about 80 per cent of the result, which are sleep, nutrition and training, then covers what baseline blood work should actually include and how to read testosterone labs alongside symptoms instead of chasing a script. Matt and Stephen get into magnesium, vitamin D, zinc, omega 3s and creatine, why there is no one size fits all nutrition plan, the 3pm crash, peptides, and why trying to fix ten things at once collapses after 30 days. If you have been using your age as the excuse, this conversation takes it off you.

    🎥 Watch the full episode: https://youtu.be/6seUic6paUw

    KEY CHAPTERS
    00:00 - Introduction
    01:49 - Meet Dr. Stephen Sanders
    02:41 - The Wall He Hit in His Late 30s
    04:08 - Why the 40s Hit Different
    07:13 - Ageing Is Not an Excuse
    11:28 - Training at 40 Versus 20
    12:53 - The Foundations Are 80 Percent
    16:20 - Relationships and Mindset
    18:14 - Sleep, Training and Nutrition
    19:33 - There Is No One Size Fits All
    22:58 - Supplements Worth Taking
    27:07 - Get Baseline Blood Work
    30:11 - Testosterone, TRT and Symptoms
    31:43 - The 3pm Crash
    35:02 - You Are the CEO of Your Health
    36:21 - Habits Beat 30 Day Sprints
    43:16 - Health Scares and Second Chances
    46:14 - Phones, Kids and Presence
    49:21 - Closing Remarks and Resources

    About the Guest: Stephen Sanders
    Dr. B. Stephen Sanders is a board certified family medicine physician and the founder of Whole Men's Health, with clinics in Florida and Alabama plus nationwide telehealth. He spent his first ten years in traditional primary care before hitting his own wall in his late 30s, then rebuilt himself from the inside out. He now works with entrepreneurs, business owners and high performing men on energy, hormones, recovery and long term vitality. Husband and father of four.

    Website: https://www.wholemenshealth.com
    Work with Dr. Sanders: https://www.wholemenshealth.com/provider/b-stephen-sanders-md-mph
    LinkedIn: https://www.linkedin.com/in/stephensandersmd

    CONNECT WITH THE TRADIE WEB GUYS!
    Website: https://www.tradiewebguys.com.au/
    YouTube: https://www.youtube.com/@TradieWebGuysOfficial?sub_confirmation=1
    Facebook: https://www.facebook.com/TradieWebGuysOfficial
    Instagram: https://www.instagram.com/tradiewebguys/
    LinkedIn: https://au.linkedin.com/company/tradie-web-guys
    Matt's LinkedIn: https://www.linkedin.com/in/iamthemattj/

    If you enjoyed this podcast, please take a moment to leave us a review:
    ⭐ https://lovethepodcast.com/TheSiteShed

    Love the audio version of this podcast? Subscribe to the link below:
    ⭐ https://followthepodcast.com/TheSiteShed

    #podcast #thesiteshed #tradiewebguys #menshealth #burnout #tradiebusiness #testosterone #longevity

    Your Next Step:

    Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.

    👉 Join free and grab your next growth tool here: https://tradie.wiki/pod

    Follow The Site Shed:

    • Facebook: The Site Shed
    • Instagram: @thesiteshed
    • LinkedIn: Matt Jones
    • Website: thesiteshed.com
    • YouTube: @TheSiteShed

    If you enjoyed this podcast and the series, please take 5 minutes to leave us a review:
    ⭐ https://lovethepodcast.com/TheSiteShed

    Love the audio version of this podcast? Subscribe to the link below:
    ⭐ https://followthepodcast.com/TheSiteShed

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    49 min
  • Your Customers Don't Want a Sales Pitch (Give Them a Diagnosis Instead) | ft. Chris Fresh | Ep. 511
    Aug 11 2026
    🫱🏻‍🫲🏼 Book a Free Strategy Call with Tradie Web Guys: https://tradie.wiki/tssytMost plumbing businesses are losing jobs before the technician even picks up a wrench — because they're selling when they should be diagnosing. Matt Jones sits down with Chris Fresh from The Plumbing Sales Coach to break down why the traditional hard sell is costing trade businesses revenue, reputation, and repeat customers. Chris spent seven years inside a plumbing operation — first as a customer who hated the experience, then as the person who rebuilt it from the inside. Now he coaches hundreds of plumbing companies across the US, Canada, Australia, and the UK on a service-first approach that's turned $238 average tickets into $1,400-plus.This episode unpacks Chris's four-step diagnosing framework (symptom, cause, connections, and what else works just like it) and the three-option system that's pushing some of his clients past 96% close rates without a single pressure tactic. You'll hear why every call should trace from the fixture to the main, how to present repair-replace-upgrade options that let the customer decide, and why call-out fees become irrelevant when your conversion rate is high enough. If you've ever wondered how to increase your average ticket without feeling like a used car salesman, this one's worth your time.🎬 Watch the full episode on YouTube: https://youtu.be/-Yky8V4j4iwKEY CHAPTERS00:00 - Introduction01:54 - Meet Chris Fresh02:37 - Looking for Problems Is Your Obligation07:31 - Maximising Customer Lifetime Value09:23 - Unreasonable Hospitality in Plumbing12:22 - The Four-Step Diagnosing Framework14:25 - Natural Progression vs Checklists16:40 - Photo-Based Diagnosing Process19:16 - Increasing Average Ticket Size21:26 - Spend More to Win the Customer23:49 - The Seventy Thousand Dollar Lifetime Value25:24 - When Customer Retention Falls Away29:04 - Lessons from Car Dealerships34:18 - The Call-Out Fee Debate35:34 - Fixing Conversions With the Three-Option System41:31 - Memberships That Actually Work45:04 - Closing Remarks and ResourcesAbout the Guest: Chris FreshChris Fresh is the founder and CEO of The Plumbing Sales Coach, based in Indianapolis, Indiana. A former carpenter turned home service operator, he spent seven years running and rebuilding a plumbing business before launching a coaching programme that now works with hundreds of plumbing companies across the US, Canada, Australia, and the UK. His approach centres on diagnosing over selling and giving customers the information they need to make their own decisions.Website: https://www.theplumbingsalescoach.com/LinkedIn: https://www.linkedin.com/in/christopher-fresh-2a375076/CONNECT WITH THE TRADIE WEB GUYS!Website: https://www.tradiewebguys.com.au/YouTube: https://www.youtube.com/@TradieWebGuysOfficial?sub_confirmation=1Facebook: https://www.facebook.com/TradieWebGuysOfficialInstagram: https://www.instagram.com/tradiewebguys/LinkedIn: https://au.linkedin.com/company/tradie-web-guysMatt's LinkedIn: https://www.linkedin.com/in/iamthemattj/If you enjoyed this podcast, please take a moment to leave us a review:⭐ https://lovethepodcast.com/TheSiteShedLove the audio version of this podcast? Subscribe to the link below:⭐ https://followthepodcast.com/TheSiteShed#podcast #thesiteshed #tradiewebguys #plumbingsales #salesprocess #customerexperience #tradesbusiness #serviceoversales #closingdeals Your Next Step:Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.👉 Join free and grab your next growth tool here: https://tradie.wiki/podFollow The Site Shed:Facebook: The Site ShedInstagram: @thesiteshedLinkedIn: Matt JonesWebsite: thesiteshed.comYouTube: @TheSiteShedIf you enjoyed this podcast and the series, please take 5 minutes to leave us a review:⭐ https://lovethepodcast.com/TheSiteShedLove the audio version of this podcast? Subscribe to the link below:⭐ https://followthepodcast.com/TheSiteShed
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    48 min