Risultati letto da "Joseph Michelli" in Tutte le categorie

In this business guide for our times, Michelli distills best leadership practices that can be used in any company, in any industry. Organized into four main themes - Set the Foundation, Build Connections, Move with Purpose, and Harness Change - Stronger Through Adversity provides a deep dive into the methods, tactics, and approaches leaders have used to keep their company afloat and to position it for success long after the pandemic.

Some would say the Market is the last authentic part of the city centre. This northern city has reinvented itself as a business and financial centre, bristling with designer shops and bars. A cosmopolitan, twenty-four hour city. Yet slap bang in the centre the Victorian City Market remains what it has always been; a place where you can get anything and see anything - a place teeming with life. The market is the real face of the city - mucky, multicultural and magnificent.

It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to share this book.