Risultati letto da "Richard Joel" in Tutte le categorie

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.

Just after 4 pm on September 6, 1901, 28-year-old anarchist Leon Czolgosz pumped two shots into the chest and abdomen of President William McKinley. Czolgosz had been on a receiving line waiting to shake the president’s hand, his revolver concealed in an oversized bandage covering his right hand and wrist. McKinley had two Secret Service agents by his side, but neither made a move to stop the assailant. After he was apprehended, Czolgosz said simply, “I done my duty.”

The United States Football League was the last football league to not merely challenge the mighty NFL but also to cause it to collectively shudder. It spanned three seasons, featured as many as 18 teams, secured multiple television deals, drew millions of fans, and launched the careers of legends - but then it died beneath the weight of a particularly egotistical and bombastic owner, a New York businessman named Donald Trump. Jeff Pearlman draws on more than 400 interviews to unearth all the salty, untold stories of one of the craziest sports entities to have ever captivated America.

Curiosity stirs the soul of every human. Who has not wondered about how the human body works? Can we drown from drinking too much water? What is a black hole? Can black holes allow us to time travel? Is spontaneous human combustion possible? Do identical twins have the same fingerprints? How do scientists age dinosaur bones? How does gravity make things fall? Why do sunflowers always face the sun? What about a man flying with wings? How big would those wings have to be? How tall can a human grow? Why are tennis balls fuzzy? What happens to the white when snow melts?

Most of us are sleepwalking, focusing on the physical world when we should be paying attention to our inner selves, and to being in the present. The Three Rooms will help listeners awaken and align with their Higher Self. The book uses the metaphor of rooms to represent places our thoughts go: backwards to the Past Room, forward to the Future Room, or now in the Present Room.

In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever - and they will be the key to success for businesses moving forward.

It was just a boring drive through the Nevada desert...until the Sonderberg family picked up a beautiful young hitchhiker named Mouse and found themselves on a wild, careening ride down the exit ramp to Hell. It seems the entire universe is doomed unless Mouse, a transdimensional alien, can find and heal the dying cosmic Spinner who controls the very fabric of reality. They're driving into a fantastic nightmare to save all creation at the Vanishing Point on the Cosmic Road...which happens to be US Interstate 40!

At 44, acclaimed cardiologist Dr. John Day was overweight and suffered from insomnia, degenerative joint disease, high blood pressure, and high cholesterol. On six medications and suffering constant aches, he needed to make a change. While lecturing in China, he'd heard about a remote mountainous region known as Longevity Village, a wellness Shangri-La free of disease where living past 100 was not uncommon.

We are a species between axial periods. Thus, our religious myths are struggling to find new connections in a global, ecological order. Delio proposes the new myth of relational holism; that is, the search for a new connection to divinity in an age of quantum physics, evolution, and pluralism. The idea of relational holism is one that is rooted in the God-world relationship, beginning with the Book of Genesis, but finds its real meaning in quantum physics and the renewed relationship between mind and matter.

As managers around the world confront and educate themselves about how climate change is affecting their businesses, A Concise Business Guide to Climate Change provides a single, short, and accessible account of the information crucial to understanding and addressing these new challenges. What causes climate change? How do countries and companies measure their climate impact? What is the role of carbon markets? How are governments responding?

When archaeologist Chuck Bender makes a stunning discovery of a century-old crime, he believes it may be related to a series of deadly accidents plaguing the Whitney to Death 150, the world's toughest ultra trail-running race. While Chuck's teenage stepdaughter Carmelita races to win the competition, Chuck races to uncover the wicked intent lying behind the tragedies—before Carmelita becomes the next victim.

Breakthrough Principals debunks the myth of the 'superhero' principal by detailing the common actions and practices of leaders at our nation's fastest-gaining public schools. Based on the authors' Transformational Leadership Framework, which they developed through in-depth study of more than 100 high-gaining, high-poverty schools, the book distills findings into a practical, action-focused plan for diagnosing school needs and implementing structures, systems and practices that accelerate student achievement.

In Like, bestselling author and renowned strategist Martin Reeves and coauthor Bob Goodson—Silicon Valley veteran and participant in the invention of the like button—take listeners along on a fascinating quest to find out what's behind the world's friendliest icon. It's a story that starts out as simply as a thumbs-up cartoon but ends up presenting surprises and new mysteries at every turn, some of them as deep as anthropological history and others as speculative as the AI-charged future.

A behind-the-scenes look at how the military uses video game technology to train soldiers, treat veterans, and entice new recruits How does the U.S. military train its soldiers for new forms of armed conflict, all within the constraints of diminished defense budgets? Increasingly, the answer is...

“A fleet-footed and propulsive account . . . Brilliantly sifting a massive history for its ideological through lines, this is a must-read."" — Publishers Weekly (starred review) The author of the New York Times bestseller Blitzed returns with a provocative new history of drugs and postwar...

Borderline Personality Disorder in Adolescents offers parents, caregivers, and adolescents themselves a complete understanding of this complex and tough-to-treat disorder. The comprehensive guide explains what BPD is and what a patient's treatment options are, including an overview of the...

A Pulitzer Prize Finalist: This collection of moving short stories is “a treasure trove of lush scene setting in faraway times and places” (Alexis Burling, San Francisco Chronicle). On a fateful flight, a balloonist makes a discovery that changes her life forever. A telegraph operator finds...

The astonishing true story of the Berlin Tunnel, one of the West’s greatest espionage operations of the Cold War—and the dangerous Soviet mole who betrayed it. Its code name was “Operation Gold,” a wildly audacious CIA plan to construct a clandestine tunnel into East Berlin to tap into...

Private investigator Jack Pellum has spent two years searching for the man he believes murdered his wife - a man he last saw wearing a peacoat and a fedora. Months of posting flyers and combing through crime records yields no leads. Then a local writer commits suicide, and he leaves a bewildering message that may be the first breadcrumb in a winding trail of unsolved murders....

An engaging guide for parishes seeking to cultivate communities of discipleship and vibrant, dynamic faith. Highly acclaimed for his work with parish renewal and the New Evangelization, Fr. James Mallon shares with us the many ways for bringing our parishes to life. Through humorous and colorful stories, Mallon challenges us to rethink our models of parish life, from membership-based communities to assemblies of disciples of Jesus who proclaim and share the good news with all peoples.