After 18 years at SBS, Julia Paganelli has been appointed Chief Marketing Officer, marking a new chapter in a career shaped by international experience, customer proximity, and deep expertise in banking technology. In this episode of What Leaders Want, Julia shares the key moments that shaped her leadership journey. From helping create the Sopra Banking Software brand in 2012 (now SBS) to navigating the shift to digital engagement during the COVID-19 pandemic, she reflects on how transformation has influenced both her career and the evolution of the banking software industry.

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In the third and final episode of our conversation with Eric Bierry, CEO of SBS and Deputy CEO of 74 Software, breaks down what banks really risk when it comes to cloud sovereignty, data control, and AI, and why full independence from US and Chinese tech is impossible. The discussion moves from AI opportunity to a harder question: what happens when banks try to go fully sovereign?

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SBS CEO Eric Bierry explains how AI is taking over banking, from fraud detection to client relationships, and why "human in the loop" still matters.

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Part 2 with Eric Bierry goes deeper into the human side of leadership and the future of banking. From an open reflection on his conversations with a building society at an SBS Connect event, to sharing an old personal dream, Eric reveals more of the person behind the CEO. He also opens up about the US market opportunity with Axway, looks back on the history of the SBS Summit, and even drops a teaser about its upcoming 5th edition this autumn. Don’t miss Part 2 of this special two-part conversation.

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"A good leader, I found really quickly, was somebody that was willing to take on the accountability of the decision made, right or wrong, but to allow their team to make the decision. So to push the power down, to say, empower people at the lowest level that you can possibly empower them and push as much decision making as you possibly can to the front line of your organization."

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