Episodi

  • Lettings in 2026, with Sophie Lang: Opportunity, Fees & Acquisitions in a Post–Renters’ Rights World

    Lettings in 2026, with Sophie Lang: Opportunity, Fees & Acquisitions in a Post–Renters’ Rights World
    Feb 9 2026
    What does a good lettings business look like in 2026? In this episode of The Voice of the Agent Podcast, Toby Martin is joined by Sophie Lang, co-owner of multi-award-winning Lang Llewellyn & Co, to go deep on the realities of running — and growing — a lettings business in the year ahead. Using fresh insight from the January Voice of the Agent report, the conversation explores why landlord numbers are proving more resilient than headlines suggest, how agents are turning the Renters’ Rights Act into a growth opportunity, and why education — not fear — is the key to winning new instructions. Sophie shares practical, hard-earned experience on converting self-managing landlords, managing expectations around rents, and why many landlords exiting the market are being replaced by a more professional, business-minded generation. The episode also tackles some of the industry’s most uncomfortable questions: 🏠 Is 10% really enough for full management? 📉 Why let-only services may be living on borrowed time 📈 How acquisitions can outperform organic growth 🧠 What makes a lettings book genuinely valuable ⚖️ And how to future-proof your business without panic This is a candid, experience-led discussion for lettings professionals who want clarity, not chaos — and a reminder that while 2026 will bring change, it also brings opportunity for agents who are prepared. 📊 Download the full January Voice of the Agent report here: https://www.weareunchained.co.uk/thevoiceoftheagent
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    42 min
  • PropTech That Disappears: Victoria Lambden on Integration, Friction and Flow

    PropTech That Disappears: Victoria Lambden on Integration, Friction and Flow
    Feb 2 2026
    Estate agents don’t need more tech, they need less friction. In this episode, Simon is joined by Victoria Lambden, Business Development Lead at GlueDog (and a former estate agent who’s lived the spreadsheet-and-duplicate-data nightmare). Together they unpack why so many agencies keep adding tools… yet don’t see the output improve, and how the real unlock is integration. You’ll hear Victoria’s “traffic light” way of spotting bottlenecks, why integration is finally shifting from “nice-to-have” to non-negotiable, and what proptech should feel like when it’s working properly: it disappears into the background. They also get into: ✅ PropTech overload (and how to audit your stack without losing the plot) ✅ Why teams use less than 50% of their CRM ✅ Training, adoption, morale, and the human side of tech change ✅ AI in agency: brilliant assistant, terrible replacement agent If you’re still typing the same address 16 times into 4 systems, this is a must listen.
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    54 min
  • The State of the Market: What the January 2026 Voice of the Agent Data Really Tells Us

    The State of the Market: What the January 2026 Voice of the Agent Data Really Tells Us
    Jan 28 2026
    What’s actually happening in the property market — and how do agents really feel about 2026? In this episode of The Voice of the Agent, Toby Martin and Simon Leadbetter unpack the January 2026 Voice of the Agent report, focusing on residential sales and lettings, and cutting through the noise to reveal what the data really says. They explore agent confidence, transaction levels, fees, competition, and growth expectations — and why the market feels cautious on the surface, yet quietly optimistic underneath. You’ll hear why many agents grew in 2025 despite negative headlines, what the data reveals about house prices and rental values in 2026, and where the biggest opportunities (and risks) lie for agency owners right now. The conversation also digs into the structural realities of estate agency: 🏠 Why sales-only businesses remain exposed 🔁 Why lettings still underpin long-term business value 💰 How fees really work across price brackets ⚔️ Just how competitive most local markets actually are 📈 And why finding new vendors and landlords remains the industry’s biggest challenge This episode is less about predictions, and more about perspective. If you want to understand where you sit relative to your peers, and how to use insight rather than instinct to guide decisions in 2026, this one’s essential listening. 📊 The full report is available free on the Unchained website 📩 Subscribe to the newsletter to receive future reports early
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    1 ora e 9 min
  • Voice of the Agent Live: Ben Nicholas of Experian on The Data Estate Agents Aren’t Using (Yet): Inside Experian Mosaic

    Voice of the Agent Live: Ben Nicholas of Experian on The Data Estate Agents Aren’t Using (Yet): Inside Experian Mosaic
    Jan 19 2026
    What if you could understand who lives in a property before you even walk through the front door? In this special episode of the Voice of the Agent Podcast, we share a standout clip recorded live at the Voice of the Agent Conference at Bletchley Park, featuring Ben Nicholas, Head of Property and Real Estate at Experian, in conversation with Simon Leadbetter. Ben reveals how Experian Mosaic uses household-level data to build a far deeper picture of the people behind the properties — from lifestyle and behaviour, to communication preferences and likely next moves. In one jaw-dropping moment, Ben describes how Mosaic accurately predicted his own age, family setup, home type, and shopping habits… just from his address. The conversation explores why property has lagged behind other industries in adopting this kind of customer insight, how agents can move from property-led to people-led marketing, and why understanding your audience makes everything you do more relevant, more efficient, and more effective. After the clip, Toby returns to explain how Unchained has partnered with Experian to make this level of insight accessible to estate and letting agents — without the traditional corporate-level price tag — and how combining customer insight with AI can supercharge your marketing. The Voice of the Agent, full live videos: https://www.weareunchained.co.uk/tvota-2025-video Unchained CustomerDNA Reports: https://www.weareunchained.co.uk/unchained-customer-dna
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    21 min
  • Dress The Part: Trust, Style & First Impressions, with Alexandra Wood Bespoke

    Dress The Part: Trust, Style & First Impressions, with Alexandra Wood Bespoke
    Jan 12 2026
    Estate agency is a trust business… and whether we like it or not, trust often gets decided before you’ve even said hello. In this episode, Simon Leadbetter is joined by Alex Wood of Alexandra Wood Bespoke — the first female Savile Row tailor and a “menswear visionary” who’s built a modern luxury brand in a world of tradition, hierarchy, and (let’s be honest) a lot of blokes. They get into: 🧠 Why first impressions still matter in 2026 (even if you hate shopping) 🧥 How to look credible, modern and human — without trying too hard 👔 Suits vs hoodies, ties vs open collars… and the real crime: the badly fitting suit 🧳 Capsule wardrobes, decision fatigue, and why “quality costs less” over time 🎯 Dressing authentically: finding “you” rather than copying a trend 🌟 Plus: who Alex would most love to tailor for (hello Idris 👀) 📚 Pre-order Alex’s book at alexandrawoodbespoke.co.uk And don’t forget to subscribe to Voice of the Agent on YouTube, Spotify, or Apple Podcasts for more data-led insights, guest experts, and conference highlights.
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    38 min
  • Voice of the Agent Live: Should Estate Agents Replace Conveyancers?

    Voice of the Agent Live: Should Estate Agents Replace Conveyancers?
    Jan 5 2026
    Why does buying or selling a home still feel harder than it should? And if conveyancing causes so many delays, why don’t we just… remove it from the equation? In this episode of the Voice of the Agent podcast, we drop you straight into one of the most talked-about moments from the Voice of the Agent Conference at Bletchley Park. It’s a live panel debate exploring the relationship between estate agents and conveyancers, what’s broken in the home-moving process, and what “best practice” actually looks like when everyone’s under pressure. Hosted by David Opie, the panel brings together Clare Yates, Matt Baldock and Simon Thomas, representing frontline agency, legal expertise and customer experience. Things really heat up when Russell Quirk throws a hand grenade of a question into the room: if other countries can complete transactions in weeks, why are we still stuck with a system that takes six months — and should estate agents just do the whole job themselves? After the clip, Toby Martin unpacks what you’ve just heard and connects it to the hard data from Part Four of the Voice of the Agent Report, revealing how long transactions really take, where communication breaks down, who consumers blame when things go wrong, and what the minority of smooth-moving chains are doing differently. If you’re an agent, a conveyancer, a lender, or someone currently stuck in a chain wondering why nothing has moved for weeks, this episode will feel uncomfortably familiar — and genuinely useful. You can download the Voice of the Agent Reports for free at https://www.weareunchained.co.uk/thevoiceoftheagent
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    23 min
  • EMERGENCY BROADCAST: January's Survey Is Live!

    EMERGENCY BROADCAST: January's Survey Is Live!
    Dec 31 2025
    Stop what you are doing and complete the survey for January's Voice of the Agent Report: https://www.surveymonkey.com/r/TVOTAJan2026 The survey is only open for a short time, so don't delay - complete it today!
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    3 min
  • Will Ullstein, UK CEO of YouGov: What the Next Generation Really Thinks

    Will Ullstein, UK CEO of YouGov: What the Next Generation Really Thinks
    Dec 29 2025
    What if you could see around corners and spot shifts in consumer behaviour years before they show up in your pipeline? In this episode of Voice of the Agent, Simon is joined by Will Ullstein, UK CEO of YouGov, to unpack what their data is really telling us about Gen Z, tomorrow’s consumer, and what that means for the property industry. They discuss why your own customer data will only ever tell part of the story, how nationally representative research fills in the gaps, and the very real strategic risk of running your business purely on gut feel and portal dashboards. Will explains how YouGov’s panel works (including why people happily share Netflix viewing and bank data), how even a single omnibus question can unlock a full 360° picture of your ideal customer, and why research is no longer just for big brands with six-figure budgets. They also dive into AI: from using it to analyse open-ended responses in seconds, to YouGov’s new AI interviewer and data-driven personas that let you “talk” to your target audience before you spend a penny on campaigns. Simon and Will also tease a new collaboration designed to give independent estate and letting agents access to serious YouGov and Experian firepower at an entry-level price – plus there’s time for pillow-fight stats, beans on toast, and the surprisingly wobbly career path from failed actor to CEO. If you care about where the market is heading, how Gen Z will reshape expectations, and how to make better decisions with proper evidence rather than hunches, this conversation is a must-listen. Follow the podcast, hit play, and if you enjoy it, leave a review so more agents can find the show.
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    43 min