Healthcare has been cut into pieces, with a specialist here and a hospital there, and nobody holding the whole patient. Scott Middleton says the same problem shows up inside our own teams.

In Part 2 of this conversation, host Jamie Preston and Scott Middleton, owner and Chief Disruption Officer of Your Health, move from hiring philosophy to the frontline care team. Scott explains why clinical teams lean heavily toward C and S personalities, what that meant when Your Health launched hospice, and why the people who coordinate the team need a different wiring altogether.

In this episode:

• Why a hospice launch stalled when the care team was built for a different job
• How Medicare’s care management and care coordination codes put the provider at the center of the patient’s care
• Why a primary care provider often can’t see their own patient in the hospital, and why that makes no sense
• “What does a care manager do?” “Scheduling!” Why that answer is the problem
• A nurse practitioner who bought EKG strips with her own money, and the D and I behind that decision
• Scoring a whole team’s DISC mix, and why talent acquisition and engagement leaders should be DISC certified

If you lead a care team or have ever renamed a role and wondered why nothing changed, this one’s for you.

www.YourHealth.Org

We hire the people we like. And we like the people who are like us. That’s exactly the problem.

In Part 1 of this two-part conversation, host Jamie Preston sits down with Scott Middleton, owner and Chief Disruption Officer of Your Health, to talk about putting the right people in the right seats. Scott explains why Your Health has an unwritten rule against hiring your own direct reports, and Jamie breaks down what happens when a team is built from a single DISC personality type.

In this episode:

• Why leaders should let others hire their direct reports, and what bias that rule protects against
• What an all-D, all-I, all-S, or all-C team looks like in practice, and why each one stalls
• Why your real team is four or five people, not twenty
• “You’ll never get fired for arguing with me”: building a circle that will call you out
• How to read the clues behind someone’s personality, and why a blunt C often gets mistaken for a D
• The cost of pigeonholing people by their job title

If you’re hiring right now or wondering why your team keeps hitting the same wall, start here. Part 2 takes these ideas straight into the care team.

www.YourHealth.Org

The best golfers in the world have a swing coach, a putting coach, and a mental coach. So why do so many leaders think they've outgrown one?

Jamie Preston sits down with Scott Middleton, owner and Chief Disruption Officer of Your Health, to talk about where his coaching culture came from: opening his first assisted living facility the month he turned 40, scaling to more than 600 employees, and finally admitting he didn't know what he was doing. Scott makes the case that anyone with "leader," "director," or "president" in their title is a coach, and that real coaching starts with data, not guesses.

In this episode:

• Why a team call about who's visiting Mrs. Smith today is a scheduling meeting, not coaching
• How fewer visits connect directly to more hospitalizations, and what the numbers reveal
• Why collecting vital signs 12 times a month could catch sepsis up to five days sooner
• How a passing comment turned into a workplace "rule," and why coaches have to verify before they repeat
• Why the hospitalist model broke continuity of care, and how palliative consults could help restore it

If you lead people, this conversation will change what you bring to your next team call. Listen now, then go coach.

www.YourHealth.Org