Healthcare has been cut into pieces, with a specialist here and a hospital there, and nobody holding the whole patient. Scott Middleton says the same problem shows up inside our own teams.

In Part 2 of this conversation, host Jamie Preston and Scott Middleton, owner and Chief Disruption Officer of Your Health, move from hiring philosophy to the frontline care team. Scott explains why clinical teams lean heavily toward C and S personalities, what that meant when Your Health launched hospice, and why the people who coordinate the team need a different wiring altogether.

In this episode:

• Why a hospice launch stalled when the care team was built for a different job
• How Medicare’s care management and care coordination codes put the provider at the center of the patient’s care
• Why a primary care provider often can’t see their own patient in the hospital, and why that makes no sense
• “What does a care manager do?” “Scheduling!” Why that answer is the problem
• A nurse practitioner who bought EKG strips with her own money, and the D and I behind that decision
• Scoring a whole team’s DISC mix, and why talent acquisition and engagement leaders should be DISC certified

If you lead a care team or have ever renamed a role and wondered why nothing changed, this one’s for you.

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