Grant Stanis, CEO of TeamSupport, shares insights on the transformation of customer support from a cost center to a strategic driver of retention and growth. He emphasizes the importance of ruthless prioritization, building a community of support leaders, systematizing support applications, and strategic time management for support leaders. The conversation delves into the importance of data-driven decision-making in support, the differences between B2B and B2C support, and the role of support managers in understanding and meeting the needs of their organizations.

Takeaways

• Ruthless prioritization
• Building a community of support leaders
• Systematizing support applications
• Strategic time management for support leaders
• Data-driven decision-making
• Differentiating B2B and B2C support

Want to connect with Grant? Find him on LinkedIn: https://www.linkedin.com/in/grantstanis/

Want to learn more about TeamSupport? https://www.teamsupport.com/

Want to connect with Jordan? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker/

In this episode of the Table Service podcast, host Jordan Hooker speaks with Shmuel Saklad, Senior Manager, Customer Experience & B2B Contact Center Operations at B&H Photo Video. They dig into building a culture of excellence in support and how leaders can identify and build future leaders.

Want to connect with Shmuel? Find him on LinkedIn: / shmuel-saklad

Want to connect with Jordan? Find him on LinkedIn: / jordanhooker

In this episode of the Table Service podcast, host Jordan Hooker speaks with Karen Lam, Director of Customer Support at Top Hat. They dig into empathy in support, the importance of context, the growth of AI in the space, and building a culture of continuous improvement.

Want to connect with Karen? Find her on LinkedIn: / karenklam

Want to learn more about Top Hat?: https://tophat.com/

Want to connect with Jordan? Find him on LinkedIn: / jordanhooker