Transforming support from cost center to strategic driver with Grant Stanis (Table Service 209)
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Transforming support from cost center to strategic driver with Grant Stanis (Table Service 209)
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A proposito di questo titolo
Grant Stanis, CEO of TeamSupport, shares insights on the transformation of customer support from a cost center to a strategic driver of retention and growth. He emphasizes the importance of ruthless prioritization, building a community of support leaders, systematizing support applications, and strategic time management for support leaders. The conversation delves into the importance of data-driven decision-making in support, the differences between B2B and B2C support, and the role of support managers in understanding and meeting the needs of their organizations.
Takeaways
- Ruthless prioritization
- Building a community of support leaders
- Systematizing support applications
- Strategic time management for support leaders
- Data-driven decision-making
- Differentiating B2B and B2C support
Want to connect with Grant? Find him on LinkedIn: https://www.linkedin.com/in/grantstanis/
Want to learn more about TeamSupport? https://www.teamsupport.com/
Want to connect with Jordan? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker/