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What happens when a government agency insists a document doesn’t exist—only to find it in their own basement years later? In this episode, we are joined by Andrea McIntosh to deconstruct one of New Zealand’s most significant records management failures: Daisley v Whangārei District Council.

This isn't just a legal case; it’s a cautionary tale about what happens when "corporate memory" fails and legacy paper files are treated as "invisible." We explore how a missing 1988 resource consent led to the financial ruin of a landowner and a multi-million dollar negligence penalty for the Council.

Official Case Synopsis (Courts of NZ): Whangārei District Council v Malcolm James Daisley [2024] NZSC 123

• This is the most readable summary of the background, the $4.75m High Court award, and the subsequent appeals regarding negligence and misfeasance.

The Court of Appeal Decision [2024] NZCA 161: Read the full judgment via NZLII

Legal Analysis: Franks Ogilvie: Case Brief on Daisley v WDC

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🛡️ The Data Protection Dungeon Master: Ralph O'Brien on Serious Privacy

Are you tired of being part of the "Department of No"? 🛑 It’s time to stop blocking projects and start building them.

In the latest episode of the Journal of the Information Entrepreneur, we sit down with Ralph O’Brien, a veteran with 25 years of experience in data governance. Ralph explains why privacy professionals must move away from being seen as "blockers" and instead become "builders" who help businesses find solutions.

In this episode, we explore:

• Personal Branding: How to align your career mission with your values to gain credibility.
• Privacy by Design: Moving past the theory to real-world action using eight key concepts like "Minimize" and "Inform".
• Leading the C-Suite: How to use positive language to show leadership that privacy actually helps business functionality.
• The AI Challenge: Why we need critical thinking and human oversight instead of fear-driven rules when using AI.

Stop being a roadblock and start being an enabler. 🚀

🎧 Listen to the full episode now! (Links below)

#PrivacyByDesign #DataProtection #InformationEntrepreneur #Compliance #Leadership

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In this milestone episode of Journals of the Information Entrepreneur, Jacqueline Stockwell pauses to reflect on the themes that keep showing up across conversations with information leaders.

This episode moves away from tools and systems and focuses on the human side of information leadership — influence, visibility, personal brand, and courage.

Jacqueline explores:

• Why information leaders must move from managing systems to influencing people
• How personal brand shapes whether your work is heard or ignored
• What “good” can look like when you choose to step forward, even before you feel ready

Using the framework Who you are, What you do, What you want to achieve, this episode invites listeners to reflect on how they show up — and how that choice shapes impact.

Key message:
Information leadership isn’t about standing quietly behind the data.
It’s about rising up and using your voice to get the right things done.

🔗 Resources & Links:

• EMPOWER Scorecard – benchmark yourself and your organisation across seven key areas of information leadership and influence The Leadership Through Data EMPOWER ScorecardBlooming Good Information Management by Jacqueline Stockwell Blooming Good Information Management: How to EMPOWER you and your workforceLeadership Through Data Leadership Through Data | Information Management Training & Consultancy

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In this episode, Jacqueline Stockwell is joined by Rob Gerbrandt—a transformational strategist with over 30 years of leadership experience—to discuss the critical intersection of Information Governance (IG) and Artificial Intelligence. As organizations rush to adopt Large Language Models, they face a mounting challenge: how to prevent AI from hallucinating based on decades of "ROT" (Redundant, Obsolete, and Trivial data).

What You’ll Learn:

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  Cleaning the Content: Why 60-80% of your data might be "ROT" and how to purge it to improve AI accuracy.

  
  

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  Governance Frameworks: A look at the EU AI Act, NIST, and the UAE AI framework as models for the next 24 months.

  
  

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  The Human Element: Why education, awareness, and "Change Management" are more important than the software itself.

  
  

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  Accountability: Defining who "owns" the risk of an AI output in a corporate environment.

  
  

• 
  

  Chain of Custody: How to maintain an audit trail for algorithmic decisions.

  
  

About Our Guest:Rob Gerbrandt is a former Army Officer and elite IG professional (PMP, IGP, CRM) who specializes in aligning people, process, and technology in highly regulated environments. He most recently served as the Global Head of IG Advisory at Iron Mountain.

Connect with Rob:

• Website: RMGIM.ca

  
  

• LinkedIn: Rob Gerbrandt

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"Information is your foundation. Everything flows to it and from it."

Today, Jacqueline Stockwell is joined by Dr. Moya Hill, a leading voice in US Information Governance. Dr. Hill explains why the "checkbox" mindset is killing organizational growth and how her Unified Information Governance Model breaks down the walls between Privacy, FOIA, and Records Management.

If you’ve ever felt like your expertise is being ignored by senior leadership, this episode provides a masterclass in shifting your mindset from "technician" to "enterprise influencer."

Key Moments:

• [01:36] The biggest mental hurdle: Moving from "Checkbox" to "Asset."

• [03:02] What is the Unified Information Governance Model?

• [06:28] Lessons from Harvard: Thinking "Enterprise" instead of "Field."

• [10:36] The ROI of Integration: How silos waste money and increase litigation risk.

• [14:19] The Courage to Leap: Why Dr. Hill stepped into Records Management and why you should too.

• [16:32] AI and Records: Why machines can’t fix a chaotic information foundation.

Guest Bio:Dr. Moya Hill is a US Veteran, Harvard-trained strategist, and Chief FOIA/Privacy Officer. She is the creator of the Unified Information Governance Model and a passionate advocate for treating information as a strategic asset.

Connect with the Host:Follow Jacqueline Stockwell on LinkedIn for more reflections on information leadership.

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In this episode, Jacqueline Stockwell sits down with Jenny Lynn, a civil servant and Information & Records Management lead at the Department of Finance in Belfast. Jenny shares her transition from a "hands-on" DPO to leading the strategic digital transformation of the Northern Ireland Civil Service (NICS).

In this episode, we discuss:

• The Transition: Moving from reactive data protection to proactive information architecture in Microsoft 365.

• FOI vs. SAR: Strategies for managing overlapping requests and why keeping teams "separate but linked" is the secret to success.

• Records as Evidence: Applying academic principles to cut through the "keep everything" mindset.

• The "Human" Element: Why you can’t automate relationships and how humor helps navigate data incidents.

• Data Protection by Design: How to position compliance as a cost-saving project enabler rather than a blocker.

Connect with Jenny:Find Jenny Lynn on LinkedIn Jenny Lynn | LinkedInfor more digital workplace programs and records management.

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In this engaging interview, Sheena Fisher, a governance manager at East Anglia's Children's Hospices, shares her journey in information governance, focusing on data protection, stakeholder engagement, and building a culture of ownership among information asset owners. Discover practical strategies for fostering collaboration, overcoming objections, and elevating your influence as an information leader.

keywords

Data Governance, Information Asset Owners, Data Protection, Stakeholder Engagement, Healthcare Data, Data Privacy, Data Security, Leadership in Data, Data Culture, Data Management Best Practices

key topics

Data ownership and accountability in healthcare

Engagement strategies for information asset owners

Building a culture of data protection and trust

guest name

Sheena Fisher

Titles

Building Data Ownership: Sheena Fisher's Journey in Healthcare Governance

How to Engage Information Asset Owners Effectively

sound bites

"Ownership driven, not policy driven"

"Getting buy-in through risk and trust"

"From workshop to real change"

Chapters

00:00 Introduction to Sheena Fisher and Data Governance in Healthcare

01:09 Sheena's Role and Core Challenges in Data Protection

02:53 Understanding the Role of Information Asset Owners

04:22 Initial Steps to Engage IAOs and Build Trust

06:33 Targeting Critical Data Areas and Overcoming Skepticism

08:07 Using Risk and Practicality to Land the Message

10:42 Organizing Effective Workshops for IAOs

12:35 Addressing Objections and Embedding Ownership

15:07 Innovative Engagement Techniques in Workshops

16:20 Results and Outcomes of Engagement Efforts

17:10 Sheena's Elevator Pitch and Personal Branding

18:09 Delivering a Powerful Elevator Pitch with Confidence

18:58 Investing in Personal Development and Growth

19:53 Quick Wins and Impact of Empower Program

20:44 How to Engage IAOs in One Month

21:32 Final Advice: Be Bold, Be Brave, Be Beautiful

resources

East Anglia's Children's Hospices - https://www.each.org.uk/

Data Protection Security Toolkit - https://www.privacy.org.uk/

guest links

LinkedIn - https://www.linkedin.com/in/sheena-fisher/

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Can you lead with a laugh and still get serious results? Business consultant Leah McKerrow says not only can you—you must. In this episode, we explore the intersection of leadership, personality types, and the power of a positive work environment.

In this episode, we discuss:

• Empowering vs. Expert Leadership: Why your team holds the keys to success.

• Shaping Culture: How to use active listening to transform your workplace.

• Navigating Change: Strategies for embracing uncertainty with the right mindset.

• The Science of Fun: Why visual aids and humor actually improve memory and training.

Memorable Moments:

• "You don't have to be the expert."

• "What if it works?"

Connect with Leah: Leah McKerrow | LinkedInSubscribe for more: Don’t forget to hit the follow button to catch every episode on culture and leadership!

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