Global Services: FDI, CX, BPO & Tech copertina

Global Services: FDI, CX, BPO & Tech

Global Services: FDI, CX, BPO & Tech

Di: Loren Moss
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Publisher and industry analyst Loren Moss and guests discuss the trends in foreign direct investment (FDI), global site selection, customer experience (CX), outsourcing (BPO), shared services, and the underlying technology (IT) that enables and accelerates it all.©Unido Digital Media LLC Economia Politica e governo
Episodi
  • The Competitive Advantage AI Can't Copy

    The Competitive Advantage AI Can't Copy
    Jul 29 2026
    Artificial intelligence is transforming customer experience, but are companies focusing on the wrong things?

    In this keynote from CX Summit 2026, organized by BPro, AI strategist and speaker Tricia Wang explores why the businesses that rely solely on automation and optimization may be setting themselves up for failure. Drawing on history, real-world business examples, and the latest developments in AI, she explains why human insight, context, and what she calls "thick data" are becoming more valuable (and not less) in the age of AI.

    Watch the video version here: https://youtu.be/86HtH89g8UQ

    Find Tricia Wang
    Instagram: https://www.instagram.com/triciawang
    LinkedIn: https://www.linkedin.com/in/triciawang
    Advanced AI Society: https://advancedaisociety.org

    #CXSummit #BPO #bpo

    Where to find me
    Website: cognitivebusiness.news/
    LinkedIn: linkedin.com/company/cognitive-business-news/
    Facebook: facebook.com/cognitivebusinessnews/
    Instagram: instagram.com/cognitive_business/
    More about Loren Moss: https://lorenmoss.com/write

    Check out my other YouTube Channels:
    Loren Moss: https://www.youtube.com/@LorenMoss
    Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts
    Finance Colombia: https://www.youtube.com/@Financecolombia
    Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts
    The Clerisy: https://www.youtube.com/@theclerisywithlorenmoss
    The Clerisy Shorts: https://www.youtube.com/@ClerisyShorts
    Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue
    Mostra di più Mostra meno
    1 ora
  • How Colombia's Brands Train You to Expect Bad Service

    How Colombia's Brands Train You to Expect Bad Service
    Jul 21 2026
    AI is transforming customer service, but are companies making things worse instead of better? After attending the CX Summit in Cartagena, I share why so many brands are rushing to replace people with AI, and why that strategy could end up driving customers away. From frustrating chatbots to Colombia's biggest service providers, here's what businesses keep getting wrong—and what great customer experience actually looks like. Do you think AI has improved customer service, or made it more frustrating? Let me know in the comments. #bpro #cxsummit #colombia

    Watch the video version here: https://youtu.be/3lVvrmR45ys

    Where to find me
    Website: cognitivebusiness.news/
    LinkedIn: linkedin.com/company/cognitive-business-news/
    Facebook: facebook.com/cognitivebusinessnews/
    Instagram: instagram.com/cognitive_business/
    More about Loren Moss: https://lorenmoss.com/write

    Check out my other YouTube Channels:
    Loren Moss: https://www.youtube.com/@LorenMoss
    Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts
    Finance Colombia: https://www.youtube.com/@Financecolombia
    Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts
    The Clerisy: https://www.youtube.com/@theclerisywithlorenmoss
    The Clerisy Shorts: https://www.youtube.com/@ClerisyShorts
    Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue
    Mostra di più Mostra meno
    16 min
  • ICMI's Brad Cleveland on Leading the Customer Experience

    ICMI's Brad Cleveland on Leading the Customer Experience
    Jun 11 2026
    What does great customer experience leadership look like in the age of AI? At the CX Summit in Cartagena, Colombia, I sit down with customer experience expert Brad Cleveland, founder of ICMI and author of Leading the Customer Experience, to discuss the future of CX, the role of leadership, and why so many companies risk repeating the mistakes of the past.

    Watch the video version here: https://youtu.be/AnKaXTs3q4g

    Where to find me
    Website: cognitivebusiness.news/
    LinkedIn: linkedin.com/company/cognitive-business-news/
    Facebook: facebook.com/cognitivebusinessnews/
    Instagram: instagram.com/cognitive_business/
    More about Loren Moss: https://lorenmoss.com/write

    Check out my other YouTube Channels:
    Loren Moss: https://www.youtube.com/@LorenMoss
    Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts
    Finance Colombia: https://www.youtube.com/@Financecolombia
    Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts
    E Pluribus Unum: https://www.youtube.com/@Outofmanywebecomeone
    E Pluribus Shorts: https://www.youtube.com/@EPluribusShorts
    Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue
    Mostra di più Mostra meno
    11 min
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