How Colombia's Brands Train You to Expect Bad Service

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How Colombia's Brands Train You to Expect Bad Service

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AI is transforming customer service, but are companies making things worse instead of better? After attending the CX Summit in Cartagena, I share why so many brands are rushing to replace people with AI, and why that strategy could end up driving customers away. From frustrating chatbots to Colombia's biggest service providers, here's what businesses keep getting wrong—and what great customer experience actually looks like. Do you think AI has improved customer service, or made it more frustrating? Let me know in the comments. #bpro #cxsummit #colombia

Watch the video version here: https://youtu.be/3lVvrmR45ys

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