The Competitive Advantage AI Can't Copy
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The Competitive Advantage AI Can't Copy
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In this keynote from CX Summit 2026, organized by BPro, AI strategist and speaker Tricia Wang explores why the businesses that rely solely on automation and optimization may be setting themselves up for failure. Drawing on history, real-world business examples, and the latest developments in AI, she explains why human insight, context, and what she calls "thick data" are becoming more valuable (and not less) in the age of AI.
Watch the video version here: https://youtu.be/86HtH89g8UQ
Find Tricia Wang
Instagram: https://www.instagram.com/triciawang
LinkedIn: https://www.linkedin.com/in/triciawang
Advanced AI Society: https://advancedaisociety.org
#CXSummit #BPO #bpo
Where to find me
Website: cognitivebusiness.news/
LinkedIn: linkedin.com/company/cognitive-business-news/
Facebook: facebook.com/cognitivebusinessnews/
Instagram: instagram.com/cognitive_business/
More about Loren Moss: https://lorenmoss.com/write
Check out my other YouTube Channels:
Loren Moss: https://www.youtube.com/@LorenMoss
Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts
Finance Colombia: https://www.youtube.com/@Financecolombia
Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts
The Clerisy: https://www.youtube.com/@theclerisywithlorenmoss
The Clerisy Shorts: https://www.youtube.com/@ClerisyShorts
Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue
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