Global Services: FDI, CX, BPO & Tech copertina

Global Services: FDI, CX, BPO & Tech

Global Services: FDI, CX, BPO & Tech

Di: Loren Moss
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Publisher and industry analyst Loren Moss and guests discuss the trends in foreign direct investment (FDI), global site selection, customer experience (CX), outsourcing (BPO), shared services, and the underlying technology (IT) that enables and accelerates it all.©Unido Digital Media LLC Economia Politica e governo Scienze politiche
Episodi
  • ICMI's Brad Cleveland on Leading the Customer Experience

    ICMI's Brad Cleveland on Leading the Customer Experience
    Jun 11 2026
    What does great customer experience leadership look like in the age of AI? At the CX Summit in Cartagena, Colombia, I sit down with customer experience expert Brad Cleveland, founder of ICMI and author of Leading the Customer Experience, to discuss the future of CX, the role of leadership, and why so many companies risk repeating the mistakes of the past.

    Watch the video version here: https://youtu.be/AnKaXTs3q4g

    Where to find me
    Website: cognitivebusiness.news/
    LinkedIn: linkedin.com/company/cognitive-business-news/
    Facebook: facebook.com/cognitivebusinessnews/
    Instagram: instagram.com/cognitive_business/
    More about Loren Moss: https://lorenmoss.com/write

    Check out my other YouTube Channels:
    Loren Moss: https://www.youtube.com/@LorenMoss
    Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts
    Finance Colombia: https://www.youtube.com/@Financecolombia
    Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts
    E Pluribus Unum: https://www.youtube.com/@Outofmanywebecomeone
    E Pluribus Shorts: https://www.youtube.com/@EPluribusShorts
    Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue
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    11 min
  • NAB Show 2026: The Tools That Are Changing Content Creation

    NAB Show 2026: The Tools That Are Changing Content Creation
    May 7 2026
    Today I’m at the NAB Show 2026 in Las Vegas, one of the biggest events in media and broadcasting, and there’s a lot changing. Walking the floor, you can really see how fast things are evolving. From NDI and IP workflows starting to replace traditional broadcast infrastructure, to smaller and more powerful camera setups, to AI tools that are beginning to automate parts of production and distribution. I'll share what I’m seeing here on the ground, the biggest trends from the show, and what it all might mean for the future of media.

    Watch the full video here: https://youtu.be/wEfGb4NDy_o

    Where to find me
    Website: cognitivebusiness.news/
    LinkedIn: linkedin.com/company/cognitive-business-news/
    Facebook: facebook.com/cognitivebusinessnews/
    Instagram: instagram.com/cognitive_business/
    More about Loren Moss: https://lorenmoss.com/write

    Check out my other YouTube Channels:
    Loren Moss: https://www.youtube.com/@LorenMoss
    Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts
    Finance Colombia: https://www.youtube.com/@Financecolombia
    Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts
    E Pluribus Unum: https://www.youtube.com/@Outofmanywebecomeone
    E Pluribus Shorts: https://www.youtube.com/@EPluribusShorts
    Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue
    Mostra di più Mostra meno
    11 min
  • One Device to Run Your Entire Broadcast Setup - The YoloBox (Interview)

    One Device to Run Your Entire Broadcast Setup - The YoloBox (Interview)
    Apr 27 2026
    At the NAB Show 2026 in Las Vegas, I sat down with Yolanda Fang, Sales Manager of YoloLiv, to take a closer look at the YoloBox Extreme, a compact all-in-one live production system designed to replace a much larger traditional setup.

    If you're interested in live streaming gear, portable broadcast setups, or the future of creator production tools, this is one to watch.

    Filmed on the show floor at NAB Show 2026 in Las Vegas.

    Watch the video version here: https://youtu.be/sFNpTML6E8A

    Where to find me
    Website: cognitivebusiness.news/
    LinkedIn: linkedin.com/company/cognitive-business-news/
    Facebook: facebook.com/cognitivebusinessnews/
    Instagram: instagram.com/cognitive_business/
    More about Loren Moss: https://lorenmoss.com/write
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    8 min
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