AI adoption in financial services isn't stalling for lack of ambition or budget. It's stalling at the point where controlled experiments meet production reality.

In this webinar, experts from boost.ai, Ciklum and the banking industry dig into the findings of the 2026 State of AI in BFSI Contact Centers: From Pilot to Agentic CX - a new report surveying 200 senior decision-makers across the UK, Nordics and DACH. The data is striking: 41% of organizations are running AI pilots that have never reached production, and just 4% have achieved a fully agentic service model.

So what's actually blocking the other 96%? Join us as we unpack the real barriers and explore what it takes to move from a promising pilot to a contact center AI that performs in the real world.

Download the report here: https://boost.ai/guides/2026-state-of-ai-in-bfsi-from-pilot-to-agentic-cx/

Speakers:

• Adam Fenwick, SVP Global Alliances, boost.ai
• Sarah Topping, Principal Lead Agentic CX, Ciklum
• Ramtin Matin, COO & CTO, Huddlestock Fintech AS

Most companies deploying voice AI are leaving significant value on the table. The technology has matured – but the approach hasn't.

In this session, boost.ai Co-Founder and CCO Henry Vaage Iversen and Kane Simms explore why voice AI is finally reaching mainstream deployment across banks, insurers, telcos, and other regulated industries – and what separates the teams getting it right from those still struggling to move beyond proof of concept.

Key discussion points:

• Why phone volumes continue to rise and how large language models are reshaping what's possible on the voice channel
• How leading customers are achieving 60–75% voice automation, and what it takes to get there
• Why the gap between chat and voice experiences still catches companies off guard – and what conversation design, latency, and testing actually require
• Why layering AI onto legacy channels only gets you so far, and why the real opportunity lies in rethinking customer journeys from scratch
• What happens when AI agents start calling other AI agents – a story from the boost.ai team's own experience

Speakers:

• Henry Vaage Iversen, Co-Founder & CCO, boost.ai
• Host: Kane Simms, VUX World

Many organizations have deployed Voice AI but are struggling with performance, adoption, and ROI. The challenge is rarely the technology; it’s the operational system surrounding it.

In this session, boost.ai and Metric Sherpa examine why Voice AI underperforms when layered onto fragmented routing, unclear ownership, and weak feedback loops. We will discuss why traditional IVR and early voice models are failing and how modern architectures require tighter alignment between design and execution.

Key discussion points:

• How prioritizing quick wins creates friction for both customers and frontline staff.

• Moving beyond automation to redefine roles and establish governance that connects CX, product and operations.

• How to build a scalable system where automation and human agents work together through continuous feedback and operational discipline.

Speakers:

• Justin Robbins, Founder & Principal Analyst, Metric Sherpa
• Samuel Danby, Solutions Engineer – Voice Lead, boost.ai
• Host: Kristian Anders Wilhelmsen, Employee Enablement Manager, boost.ai