Why AI pilots fail to scale: Lessons from 200 BFSI leaders
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Why AI pilots fail to scale: Lessons from 200 BFSI leaders
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AI adoption in financial services isn't stalling for lack of ambition or budget. It's stalling at the point where controlled experiments meet production reality.
In this webinar, experts from boost.ai, Ciklum and the banking industry dig into the findings of the 2026 State of AI in BFSI Contact Centers: From Pilot to Agentic CX - a new report surveying 200 senior decision-makers across the UK, Nordics and DACH. The data is striking: 41% of organizations are running AI pilots that have never reached production, and just 4% have achieved a fully agentic service model.
So what's actually blocking the other 96%? Join us as we unpack the real barriers and explore what it takes to move from a promising pilot to a contact center AI that performs in the real world.
Download the report here: https://boost.ai/guides/2026-state-of-ai-in-bfsi-from-pilot-to-agentic-cx/
Speakers:
- Adam Fenwick, SVP Global Alliances, boost.ai
- Sarah Topping, Principal Lead Agentic CX, Ciklum
- Ramtin Matin, COO & CTO, Huddlestock Fintech AS