What most companies get wrong about voice AI
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What most companies get wrong about voice AI
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Most companies deploying voice AI are leaving significant value on the table. The technology has matured – but the approach hasn't.
In this session, boost.ai Co-Founder and CCO Henry Vaage Iversen and Kane Simms explore why voice AI is finally reaching mainstream deployment across banks, insurers, telcos, and other regulated industries – and what separates the teams getting it right from those still struggling to move beyond proof of concept.
Key discussion points:
- Why phone volumes continue to rise and how large language models are reshaping what's possible on the voice channel
- How leading customers are achieving 60–75% voice automation, and what it takes to get there
- Why the gap between chat and voice experiences still catches companies off guard – and what conversation design, latency, and testing actually require
- Why layering AI onto legacy channels only gets you so far, and why the real opportunity lies in rethinking customer journeys from scratch
- What happens when AI agents start calling other AI agents – a story from the boost.ai team's own experience
Speakers:
- Henry Vaage Iversen, Co-Founder & CCO, boost.ai
- Host: Kane Simms, VUX World
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