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At every growth stage of a small business the owner faces new management problems. You trained for and are great at your professional skill but management is something new for you. And it keeps changing and new fires popup demanding your attention. 12Faces has been there, done that, and this is our solution. Simple repeatable Routines that create reliable habits for you and your staff so all those routine jobs get done well and are off your back. They are graduated by degree of difficulty just like martial arts "belts" so you will never be out of your depth. Learn More

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A business strategy runs the risk of being some overwhelming, multi page, document that you, and your staff, find hard to visualize. So a Strategic Plan is often put on the shelf and rarely looked at.

We show how to do a comprehensive, one page Strategic Plan you can just visualize as a "tree' Read more

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Describe your business intentions to both your staff and your customers quickly and easily so everyone is approaching your business with a clear understanding of your "North Star" that guides where you want your business to go. Read More

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The 5 Why Technique lets you and you team work through a list of possible reasons why something is not working to narrow down on the few that are the main cause of the problem. Then you can fix just those principal problems rather than dilute your resources over trying to fix a lot of less likely causal factors. Read More

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Too much or too little inventory of any particular stock item means profits forgone (under stocking) or cashflow tied up in slow moving stock. Either way, inventory control is vital for the health of a inventory-intensive business. Read more

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Tough as it might be to imagine, there is ample evidence that the 80/20 Rule or Pareto Principle can improve outcomes up to 16 times more with little extra work. Read more

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All your business runs on Routines. Poor Routines mean extra work and stress for you. It also makes it difficult to delegate the Routine. Or if you do, staff simply execute those wasteful routines. See our simple Yellow Belt method for initially creating and then periodically overhauling Routines. https://www.12faces.business/minimum-effort-management/

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This video outlines several of the ratios or metrics that you can use to monitor the health of your business. Watching these as they change over time will alert you to any worsening situations before they catch you completely unaware. Read More