In this episode, I discuss the significant costs associated with poor client and employee retention and offer insights on how to mitigate them. I share my experience with a valued team member leaving after four years and the impact on the business. We explore the importance of establishing strong onboarding processes, showing appreciation, and gathering feedback to enhance retention. I also introduce my 'Retention Made Simple' training program, which provides practical strategies to keep clients and employees longer and maximize referrals. Join me every Friday at noon Central for these informative sessions and learn how to foster a sustainable business through meaningful relationships.

00:00 Introduction to Sustainable Business

00:12 The Cost of Poor Retention

01:23 Building and Appreciating Your Team

04:00 The Impact of Losing a Key Team Member

07:41 Retention Strategies and Training

09:41 Special Offers and Final Thoughts

Want to be a guest on the show? https://retentionmadesimple.com/rms-podcast-intake

Want to attend SAM’s next LIVE Retention Training + Demo: ⁠retentionmadesimple.com/demo⁠

Want more info about Retention Made Simple: ⁠https://retentionmadesimple.com/

Signed Copy of Retention Made Simple:

https://retentionmadesimple.com/rms-signed-book

Link to book on Amazon