Retention Made Simple copertina

Retention Made Simple

Retention Made Simple

Di: SAM Morrison Wilson
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 Client Retention, Referrals, and Ditching the Hustle This show is dedicated to the small business owner, entrepreneur, and founder who feels exhausted by the constant pressure to find new leads. You've heard the hustle culture advice, but what if there was a better way? Hosted by a business builder who achieved 100% referral-based growth, we teach you how to shift your focus from endless acquisition to powerful client retention. Learn to keep your clients longer, deliver exceptional value, and turn them into your best source of new, high-quality referrals.SAM Morrison Wilson
Episodi
  • S1: E3: The True Cost of Poor Retention and How to Address It

    S1: E3: The True Cost of Poor Retention and How to Address It
    Jan 23 2026

    In this episode, I discuss the significant costs associated with poor client and employee retention and offer insights on how to mitigate them. I share my experience with a valued team member leaving after four years and the impact on the business. We explore the importance of establishing strong onboarding processes, showing appreciation, and gathering feedback to enhance retention. I also introduce my 'Retention Made Simple' training program, which provides practical strategies to keep clients and employees longer and maximize referrals. Join me every Friday at noon Central for these informative sessions and learn how to foster a sustainable business through meaningful relationships.

    00:00 Introduction to Sustainable Business

    00:12 The Cost of Poor Retention

    01:23 Building and Appreciating Your Team

    04:00 The Impact of Losing a Key Team Member

    07:41 Retention Strategies and Training

    09:41 Special Offers and Final Thoughts



    Want to be a guest on the show? https://retentionmadesimple.com/rms-podcast-intake

    Want to attend SAM’s next LIVE Retention Training + Demo: ⁠retentionmadesimple.com/demo⁠

    Want more info about Retention Made Simple: ⁠https://retentionmadesimple.com/

    Signed Copy of Retention Made Simple:

    https://retentionmadesimple.com/rms-signed-book

    Link to book on Amazon
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    13 min
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