Risultati letto da "Derek Shetterly" in Tutte le categorie

In Customer Love: Great Stories about Great Service you will explore 24 unforgettable stories about phenomenal customer service. Each chapter will ignite your thoughts and inspire new ideas that you can use to take your customer service to the next level. Share this audiobook with your employees and watch the creative ideas flow. Utilize the ideas behind these creative narratives to grow your business - and remember "if you do something good for one customer, they'll tell 100 other people."

In 212 Leadership, Mac Anderson shares 10 of the elements that can help to transform your leadership skills, along with some of his favorite quotes on the elements of leadership. You'll gain insight into the qualities and characteristics of great leaders. History has identified many qualities and characteristics of great leaders, and, of course, no person embodies them all.

When Linda Ellis wrote her poem, "The Dash", in one afternoon twelve years ago, it would change her life forever. In 239 words, she captured the "Simple Truths" of why we were put on this earth. Since then, The Dash has been published hundreds of times in books, newspapers, magazines and company newsletters. It has also been read countless times at company meetings, graduations and funerals.

At 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree.

Change Is Good, You Go First by Tom Feltenstien and Mac Anderson is not your typical business book on implementing change. The 21 stories will inspire you and your team to stop conducting business as usual! This creative audiobook will help you embrace change and realize change can be good!

If you're going to climb a tree would you rather hire a squirrel or train a horse? That's the premise for this very clever and insightful audiobook. Mac Anderson shares his 30-plus years of leadership experience in a fresh and engaging manner. A must-have guide for every leader - this audiobook will help you hire better people, become a better leader, get more done in less time and ignite your team to perform to their highest potential.

At 211º water is hot. At 212º, it boils. And with boiling water, comes steam. And steam can power a locomotive. It's that one extra degree that makes all the difference. Use this powerful metaphor to reach new heights.