When does a GCC earn the right to be trusted with core business work? When it consistently delivers reliability, takes ownership of outcomes, and proves it can run critical business operations, not just build solutions. In this episode of GCCs Unfiltered, Sheenam Ohrie, Managing Director, Broadridge India, joins Nitika Goel, Managing Partner & CMO at Zinnov, to unpack how GCCs move from execution roles to positions of enterprise trust. Drawing on Broadridge’s long-standing journey in India, the conversation examines why running the core business matters before pursuing transformation, how unlearning the “they vs us” mindset enables deeper integration, and what leadership accountability looks like beyond titles or hierarchy. Sheenam also reflects on the broader responsibility that mature GCCs carry in shaping talent, partnering with academia, and contributing to the ecosystem. Tune in to hear the full episode.

GCCs are evolving. Workspaces should too.

In this episode of GCCs Unfiltered, Amit Ramani, Chairman & Managing Director of Awfis Space Solutions Ltd. joins Nitika Goel, Managing Partner & CMO at Zinnov, for a candid conversation on how Global Capability Centers are reshaping the modern workplace.

From the early days of GCCs being cost-focused back offices to today’s human-centric capability hubs, the discussion unpacks why culture, workflows, and employee experience now drive workspace decisions. Amit offers a pragmatic take on AI’s real role in office design, the growing importance of distributed and Tier-II city work models, and a future where offices adapt dynamically to how people work - individually, collectively, and collaboratively.

Tune in to hear the full episode.

India’s GCCs have mastered execution. The next leap is integration - building centers indistinguishable from the global enterprise itself.

In this episode of GCCs Unfiltered, Niladri Ray, Country Head, India and VP –Engineering, Flexera, joins Nitika Goel, Managing Partner & CMO, Zinnov, for an unfiltered look at what it takes to build a truly differentiated GCC.

From navigating the hype around AI and GCCs to embedding governance, context, and customer centricity, Niladri unpacks the mindset shifts needed to turn a Global Capability Center into a true catalyst for the enterprise. The conversation also explores how leadership readiness, not talent availability, will define India’s next leap; why understanding business context is the ultimate differentiator for engineers; and how proximity to customers is changing the role of GCCs forever.

Conversations like this are at the core of GCCs Unfiltered, a new podcast series from the Zinnov stable that takes the signal out of the noise - bringing you unfiltered conversations with leaders shaping the future of global capability centers.

Tune in now to hear the full episode.

What does it really take for India to stay the GCC capital of the world? Talent, policy, or something deeper? In this episode, we unpack the answers with unfiltered clarity.

In the third episode of GCCs Unfiltered, Nitika Goel is in conversation with Dr. Ekroop Caur, IAS, Secretary to the Government, Department of Electronics, IT, Bt, S&T and Skill Development, Entrepreneurship & Livelihood, Government of Karnataka. Together, they explore how Global Capability Centers in India are evolving from cost-driven captives to hubs of innovation, leadership, and value creation.

The discussion spans the role of talent versus policy, the state’s push for industry-driven skilling programs, the growing impact of AI adoption in governance and business, and why Karnataka continues to lead as the GCC capital of the world.

Tune into GCCs Unfiltered, the Zinnov podcast series that takes the signal out of the noise on GCCs, talent, and innovation.

What would break if your GCC isn’t there tomorrow? In the second episode of GCCs Unfiltered, Deepak Visweswaraiah, Senior Vice President and Managing Director, Pegasystems India, joins Nitika Goel, Managing Partner & CMO, Zinnov, to explore that very question.

With more than half of Pega’s product engineering driven from India, the center is enterprise-critical. But as Deepak points out, scale is only part of the story - it is leadership, culture, and systems thinking that keep a GCC truly relevant. This candid conversation goes beyond the usual talking points.

Deepak and Nitika unpack the risks of echo chambers, the hubris that fast growth can create, and why culture isn’t garnish but the operating system. They also dig into the future of AI in GCCs, emphasizing the need to move past pilots and add-ons to embedding AI directly into platforms, products, and decisions.

GCCs Unfiltered is a Zinnov podcast series that takes the signal out of the noise. Through conversations with leaders who have lived the GCC journey, the series cuts through hype and headlines to reveal the trade-offs, blind spots, and leadership choices that shape the next phase of Global Capability Centers.

Tune in now.

For years, Global Capability Centers have been boxed into the same tired lens: cost, headcount, and scale. But that view misses the bigger story. GCCs Unfiltered, a new series from the Zinnov podcast stable, brings conversations that cut through the noise with leaders who’ve built and rebuilt capability centers across cycles. This isn’t about vanity metrics; it’s about what works, what fails, and what will shape the next decade of global capability building.

In the first episode of GCCs Unfiltered, Nitika Goel, Managing Partner & CMO at Zinnov, speaks with Rohit Kaila, Head of Technology and Site Leader at Wayfair India. From Bell Labs to Walmart to Wayfair, Rohit has seen the GCC story unfold at every stage and here, he talks candidly about scaling with purpose, navigating AI’s disruption, and why the very definition of growth needs a rethink.

If you want an insider’s view of how global companies are really building from India - not just the headlines, but the hard trade-offs and bold bets, this is the episode to start with.

Tune in now to GCCs Unfiltered.