Boundless: Rethinking Leadership, Culture & Capability in GCCs Ft. Sheenam Ohrie, Broadridge India
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Boundless: Rethinking Leadership, Culture & Capability in GCCs Ft. Sheenam Ohrie, Broadridge India
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When does a GCC earn the right to be trusted with core business work? When it consistently delivers reliability, takes ownership of outcomes, and proves it can run critical business operations, not just build solutions. In this episode of GCCs Unfiltered, Sheenam Ohrie, Managing Director, Broadridge India, joins Nitika Goel, Managing Partner & CMO at Zinnov, to unpack how GCCs move from execution roles to positions of enterprise trust. Drawing on Broadridge’s long-standing journey in India, the conversation examines why running the core business matters before pursuing transformation, how unlearning the “they vs us” mindset enables deeper integration, and what leadership accountability looks like beyond titles or hierarchy. Sheenam also reflects on the broader responsibility that mature GCCs carry in shaping talent, partnering with academia, and contributing to the ecosystem. Tune in to hear the full episode.