Episode 676 features Heidi, a supervisor and 911 professional with Anoka County 911 out of Minnesota.

This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• The impact of evolving technology, including AI and non-emergency call triage, on the dispatcher's role

• Lessons in leadership and mentorship from over 40 years in the industry

• Strategies for supporting new dispatchers and building resilience on the team

• Addressing challenges like burnout, low staffing, and the importance of a supportive work culture

• Why public education and community engagement are essential for the future of 911

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 675 features a solo episode update for big news on Camp Imagine Listening, wellness initiatives, and behind-the-scenes stories from recent travels.

This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web

Vote for me for Top Host here - https://tophost.org/2026/ricardo-martinez-ii

Episode topics –

• Recap of recent podcast episodes, travels, and speaking engagements

• The story and mission behind Camp Imagine Listening wellness retreat

• Partnership details with Alex Sheen and the "Because I Said I Would" foundation

• Plans for funding and launching the first Camp Imagine Listening

• How you can support through the Top Host competition and future fundraising efforts

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 674 features Mariah, a 911 dispatcher out of the SW part of Indiana.

Episode topics –

• How childhood experiences and early influences led to a career in public safety

• Challenges and rewards of working in a small-town emergency services environment

• The realities of 911 call-taking, from life-or-death moments to routine requests

• The impact of critical incidents and the importance of mental resilience

• Details about the "Listen Again" initiative focused on improving emergency communication through curiosity and compassion

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.