We often talk about business models, supply chains, and GMV. But there is one critical asset that drives all of it: Human Capital.

Flipkart isn’t just known for building e-commerce in India; we are widely recognized as a "Leadership Engine" for the entire digital ecosystem. But how do we maintain that competitive edge in a rapidly changing world? And can you actually design a high-performance culture?

In Episode 3 of WhatADelivery, our host Ravi Iyer (CFO, Flipkart) sits down with Seema Nair (CHRO, Flipkart) for a strategic deep dive into the blueprint of our organizational success.

In this episode, we cover:

• Strategic HR: Moving beyond "support function" to HR as a critical business enabler.
• The "Leadership Factory": Is leadership born or built? Seema breaks down how we institutionalize talent development.
• Skills > Degrees: Why the future belongs to the '4 Es of Learning' (Education, Experience, Exposure, Ecosystem).
• Culture by Design: How we operationalize values like Audacity and Bias for Action to create a "Common Minimum" for success.
• The AI Question: Why are we "leaning in" to technology to augment human potential, rather than fearing it?

Whether you are a leader building a team, an HR professional navigating the future of work, or an investor looking at organizational resilience, this conversation offers a rare look inside the engine that powers Flipkart.

Subscribe to Flipkart Stories for more insights on the future of digital retail in India.

Quick commerce has transformed how India shops, but what makes it work so well?

In this episode of What A Delivery, Ravi Iyer, CFO & SVP, Corporate Development, Flipkart, sits down with Hemant Badri, Senior Vice President, Head of Supply Chain & Flipkart Minutes, to explore why quick commerce thrives in India.

From AI enabling recommendations to supply chain innovations and consumer behaviour patterns, Hemant breaks down how Flipkart Minutes is driving adoption across metros and tier 2-3 cities.

Listen the full conversation to understand what's driving instant gratification in Indian retail.

Gen Z is rewriting India’s e‐commerce playbook: trends over brands, content‐to‐commerce journeys, and immersive app design that delivers instant gratification. Flipkart’s CFO Ravi Iyer and SVP Ramesh Gururaja unpack how creator‐led video, affordable pricing, delivery guarantees, and review videos build real trust and conversion.

They also discuss the rise of video commerce, AI innovation, and Flipkart’s new "Digital Creator Cities", which empower digital creators to produce high-quality content and connect directly with online shoppers. The conversation offers an insightful look at how technology, creativity, and community are coming together to shape the future of e-commerce.