We often talk about business models, supply chains, and GMV. But there is one critical asset that drives all of it: Human Capital.

Flipkart isn’t just known for building e-commerce in India; we are widely recognized as a "Leadership Engine" for the entire digital ecosystem. But how do we maintain that competitive edge in a rapidly changing world? And can you actually design a high-performance culture?

In Episode 3 of WhatADelivery, our host Ravi Iyer (CFO, Flipkart) sits down with Seema Nair (CHRO, Flipkart) for a strategic deep dive into the blueprint of our organizational success.

In this episode, we cover:

• Strategic HR: Moving beyond "support function" to HR as a critical business enabler.
• The "Leadership Factory": Is leadership born or built? Seema breaks down how we institutionalize talent development.
• Skills > Degrees: Why the future belongs to the '4 Es of Learning' (Education, Experience, Exposure, Ecosystem).
• Culture by Design: How we operationalize values like Audacity and Bias for Action to create a "Common Minimum" for success.
• The AI Question: Why are we "leaning in" to technology to augment human potential, rather than fearing it?

Whether you are a leader building a team, an HR professional navigating the future of work, or an investor looking at organizational resilience, this conversation offers a rare look inside the engine that powers Flipkart.

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