UX Murder Mystery copertina

UX Murder Mystery

UX Murder Mystery

Di: Brian Crowley and Eve Eden
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Where do true crime, business and technology intersect? When another product has been found dead. The cause? UX failure. We investigate what's killing your customer experience. Think true crime, but for failed designs. We dig into the real stories behind UX disasters. LinkedIn's algorithm nightmare. Paywalls that killed communities. Corporate decisions that poison good design. Every case has clues. Every problem has a solution. Coming soon. Got a UX horror story? Send us your evidence.2025 Arte Politica e governo
  • The AI Got Out: A Correction, a Breakout, and a Government Portal
    Oct 8 2026

    Well there's egg on our face. In the last episode Brian asserted that the AIs had been contained and it was just a test. That was completely wrong AND we've learned that the extent of the hacks has gone much further than we initially knew, which leads Eve and Brian to ask... what don't we know now?

    Here's what we do know. An OpenAI agent got out of its test sandbox, exploited a zero-day, and spent two and a half days inside Hugging Face trying to steal the answers to its own exam. Another one got into an Australian government health portal in June. OpenAI found out in August and told the government in September, by email, to a public inbox. There are now dozens of organizations on the notification list, including US government sites. And the same week all of this came out, every AI CEO in the country went to the White House, agreed to police themselves, and renamed the whole thing "super intelligence."

    Brian and Eve go through the accord layer by layer and explain why "independent" auditors picked by the companies are not independent, why self-governance has never once produced accountability, and why Nvidia's CEO saying he hopes this is "an engineering challenge" is not as reassuring as it sounds.

    Then it gets bigger. The three-month gap between a breach and anyone hearing about it. The money behind every pause announcement. What a crypto documentary taught Brian about who gets left holding the bag. Eve on why automation is eating the local middle class. AI-generated product photos, fake newspapers, the fake highway pileup video Eve's dad sent her. An unverified claim that a loose agent seeded itself across the internet, and what that would even mean.

    We don't have the answers. We're pretty sure the people who say they do don't either.

    Disclosure: we prep this show with Claude, which is made by Anthropic, one of the labs in this story. Everything here comes from outside reporting.

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    52 min
  • Meta Pays $17 Billion, Apple Folds, and an AI Researcher Walks Out
    Sep 30 2026

    Hook. Hold. Harvest. Hide. That is how state attorneys general described Meta's business model before the company agreed to a reported $17 billion child safety settlement whose remedy reads like a design spec: default time limits, an overnight block, no cosmetic filters for minors.

    Brian J. Crowley and Eve Eden work through the month in tech and the design decisions underneath each story. Apple's foldable iPhone Duo and a keynote engineered to avoid live failure. Dating apps losing paying users while a CEO calls swipe velocity the problem. Rideshare prices that look like willingness-to-pay algorithms, and driver streaks that look like manipulation. Grok's nonconsensual image generation and the case for building safety into the experience itself. Jacob Coxon's resignation from Anthropic, followed by a real argument between the hosts: is a 10% extinction estimate measurable, were the lab incidents contained, and is the Robot God story a marketing plan ahead of the IPOs? Brian argues LLMs work more like cold reading than intelligence. Eve describes her "wisdom council" method for making AI useful. The episode closes with the fall wave of tech documentaries, including a Musk film that replaced its subject with an AI avatar.

    Disclosure: the hosts prep this show with Claude, which is made by Anthropic. The Anthropic segment is built from outside reporting.

    For informational/entertainment purposes only. Views are commentary and speculation, not statements of fact. Discussions of real companies/individuals use publicly available info for critique and education. Not factual assertions about motives or intentions. Creators disclaim liability for damages from reliance on content. Events may be dramatized for illustrative purposes.

    Hosted by Brian J. Crowley & Eve Eden Edited by Kelsey Smith Intro Animation & Logo Design by Brian J. Crowley Music by Nicolas Lee A joint production of EVE | User Experience Design Agency and CrowleyUX | Where Systems Meet Stories ©2026 Brian J. Crowley and Eve Eden questions@UXmurdermystery.com

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    1 ora e 16 min
  • Stop Selling Change: Why Transformation Keeps Failing (ft. Erin Stadler)
    Sep 17 2026

    Deloitte invented another word for how organizations should be: changefulness. Erin Stadler read it and laughed out loud.

    Brian Crowley and Eve Eden investigate why organizational change keeps failing with someone who stopped consulting on it and built the alternative instead. Erin spent 13 years as a founder and COO at Boomtown testing one question: if people actually adopt these practices, does it create an adaptable organization? It did. People who joined said they could never go back to a traditional company.

    Erin breaks down why transformations bomb at scale, the principles layer most rollouts skip, how her team created more change by never saying the word change, and why she thinks change management needs to go away as a concept. She gives her honest read on SAFe as one of the first certified SAFe consultants, and on the "is agile dead" debate. Then the AI turn: companies grew access to AI 50% in a year, fewer than 60% of people who have it use it daily, and 84% never redesigned a single workflow around it. Erin's diagnosis: AI is exposing how poorly organizations design the way they work. The episode closes with why everyone in your company is now a product manager, what Netflix's CPTO gets right about systems thinkers, and one question to ask about your standup this week.

    Erin Stadler: https://www.erinstadler.com/
    Netflix CPTO Elizabeth Stone on Lenny's Podcast: https://www.lennysnewsletter.com/p/netflix-cpto-on-ai-and-the-future

    Hosted by Brian J. Crowley & Eve Eden
    Edited by Kelsey Smith
    Intro Animation & Logo Design by Brian J. Crowley
    Music by Nicolas Lee
    A joint production of EVE | User Experience Design Agency and CrowleyUX | Where Systems Meet Stories
    ©2026 Brian J. Crowley and Eve Eden
    questions@UXmurdermystery.com

    Thank you for watching and or listening!

    For informational/entertainment purposes only. Views are commentary and speculation, not statements of fact. Discussions of real companies/individuals use publicly available info for critique and education. Not factual assertions about motives or intentions. Creators disclaim liability for damages from reliance on content. Events may be dramatized for illustrative purposes.

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    1 ora e 5 min
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