MSPs spent 25 years managing the plumbing. The next 25 are about selling business outcomes. Callen Sapien (CEO, Synthreo) and David Weeks (VP Enterprise, N-able) join Mark Scott and Joel Abramson to unpack Managed BPO, or Business Process Outcomes, and what it means for the future value of managed services.

Callen shares how one MSP turned a $200-a-run AI tool into a roughly $10,000-a-month outcome. David brings what he heard from MSPs on N-able's world tour about where AI is actually landing. Plus the three categories of Managed BPO and what they mean for founders looking to build, buy, or sell.

Read the companion blog and find every episode at topdown.com/outliers.

Is the Global MSP finally here? Rashaad Bajwa (CEO and Chairman, Integris) and Nikhil Sehgal (CEO and Co-founder, Neo Agent) join Mark Scott and Joel Abramson to spin the globe.

Rashaad shares how Integris is building toward a global footprint through disciplined M&A, and Nikhil explains how AI-native platforms are shortening the timeline for MSPs to scale internationally. The panel covers what it takes for a Platform MSP to go global, the playbook software vendors have already proven, and why local relationships at global scale are the hardest part. Plus the MSP Value Creation Hierarchy, from Regional to Global MSP, and why Global Systems Integrators should be watching.

Read the companion blog and find every episode at topdown.com/outliers.

Top Down Outliers Episode 14 airs on Thursday, July 30 at 3pm ET, co-hosted by Mark Scott and Joel Abramson. This episode features Pete Skurman, CEO and Co-founder of Longwave, and Shawn Freeman, Founder of Impactful MSP. The conversation explores the rapidly evolving AI landscape, Longwave’s approach to AI data governance, and Shawn’s perspective on MSP growth, leadership, innovation, and scaling.

Anchored by this month’s blog, “Building ‘Quality’ into Your Board of Directors & Advisors,” the panel examines what makes a truly effective board, how advisors can strengthen strategy, and the emerging concept of CorpDev-as-a-Service. The discussion also explores how MSP and SaaS founders can navigate the AI sea change, build enduring companies in the New Era of MSP, and transform board meetings from a focus on quantity of slides to quality of decisions and outcomes.