Trailer Hustle Podcast host Justin shares updates on PJ Trailers’ Mount Orab closure, explains why he is buying a low-mileage used truck, and reflects on health, discipline, and preparing for job uncertainty. He also details new Trailer Hustle app features, community moderation, upcoming giveaways, and a trailer-floor coating update.

Support the show

Download the Trailer Hustle App! https://trailer-hustle-get.web.app/

See what Big Rentals has to offer https://calendly.com/ryan-keen/trailer-hustle-big-rentals

Get Ride Dog GPS https://ridedog.com/purchase/ride-dog-anti-theft-device?via=trailer-hustle

Get a GEN-Y Hitch! https://genyhitch.com/

Buy Precision Harness Products! https://www.amazon.com/stores/page/1222642C-0835-4644-BA03-BAC03CE68730?maas=maas_adg_8AB99A851E6901E3F567CA544F33F4C2_afap_abs&ref_=aa_maas&tag=maas&language=en_US

Need Insurance for your Trailer Rental Business?
Get it HERE: https://trailerguardinsurance.com/

👉 Join the Community:
Be part of the movement at https://trailerhustle.com/ — your hub for tools, resources, and the official Trailer Hustle App.
💬 Join the Conversation:
Connect with thousands of other trailer owners, renters, dealers, and builders inside the Trailer Hustle Facebook Group — the biggest online community in the industry. https://www.facebook.com/share/g/1BTu5MRv7a/
📱 Follow @TrailerHustle on
Facebook, Instagram, TikTok, and YouTube
for updates, giveaways, and stories from real people in the trailer world.
This is The Trailer Owner's Network
Song: Avatar
Artist: Kia
Music by: CreatorMix.com

In this episode, Ryan from Big Rentals and Justin discuss the ins and outs of trade shows, the importance of community feedback, and the future of rental software with AI integration. They share insights on event planning, support systems, and innovative features shaping the industry.

Support the show

Download the Trailer Hustle App! https://trailer-hustle-get.web.app/

See what Big Rentals has to offer https://calendly.com/ryan-keen/trailer-hustle-big-rentals

Get Ride Dog GPS https://ridedog.com/purchase/ride-dog-anti-theft-device?via=trailer-hustle

Get a GEN-Y Hitch! https://genyhitch.com/

Buy Precision Harness Products! https://www.amazon.com/stores/page/1222642C-0835-4644-BA03-BAC03CE68730?maas=maas_adg_8AB99A851E6901E3F567CA544F33F4C2_afap_abs&ref_=aa_maas&tag=maas&language=en_US

Need Insurance for your Trailer Rental Business?
Get it HERE: https://trailerguardinsurance.com/

👉 Join the Community:
Be part of the movement at https://trailerhustle.com/ — your hub for tools, resources, and the official Trailer Hustle App.
💬 Join the Conversation:
Connect with thousands of other trailer owners, renters, dealers, and builders inside the Trailer Hustle Facebook Group — the biggest online community in the industry. https://www.facebook.com/share/g/1BTu5MRv7a/
📱 Follow @TrailerHustle on
Facebook, Instagram, TikTok, and YouTube
for updates, giveaways, and stories from real people in the trailer world.
This is The Trailer Owner's Network
Song: Avatar
Artist: Kia
Music by: CreatorMix.com

When a customer has a tire blowout on your rental trailer, who should pay for it? The customer or the rental company?

This is one of the biggest debates among trailer rental business owners. Some believe tire damage is simply the cost of doing business, while others believe customers should be responsible for the equipment they're renting.

In this episode of Trailer Hustle, I explain why I believe customers should be responsible for tire damage, but also how I use Discount Tire's replacement certificates to help save them hundreds of dollars.

I also share a real situation that happened today with one of my rental customers all the way in California and how we were able to get their tire replaced quickly and easily.

We also cover:
- Who should pay for tire blowouts on rental trailers
- What causes run-flat damage and heat rings on trailer tires
- Why customers often don't realize they're driving on underinflated tires
- How Discount Tire and America's Tire replacement certificates work
- My approach to reducing a customer's tire replacement expense to just $50 when eligible
- How good customer service can turn a bad situation into a five-star review
What do you think? Should rental customers pay for tire blowouts, or should rental companies consider it a normal business expense? Let me know in the comments!

Support the show

Download the Trailer Hustle App! https://trailer-hustle-get.web.app/

See what Big Rentals has to offer https://calendly.com/ryan-keen/trailer-hustle-big-rentals

Get Ride Dog GPS https://ridedog.com/purchase/ride-dog-anti-theft-device?via=trailer-hustle

Get a GEN-Y Hitch! https://genyhitch.com/

Buy Precision Harness Products! https://www.amazon.com/stores/page/1222642C-0835-4644-BA03-BAC03CE68730?maas=maas_adg_8AB99A851E6901E3F567CA544F33F4C2_afap_abs&ref_=aa_maas&tag=maas&language=en_US

Need Insurance for your Trailer Rental Business?
Get it HERE: https://trailerguardinsurance.com/

👉 Join the Community:
Be part of the movement at https://trailerhustle.com/ — your hub for tools, resources, and the official Trailer Hustle App.
💬 Join the Conversation:
Connect with thousands of other trailer owners, renters, dealers, and builders inside the Trailer Hustle Facebook Group — the biggest online community in the industry. https://www.facebook.com/share/g/1BTu5MRv7a/
📱 Follow @TrailerHustle on
Facebook, Instagram, TikTok, and YouTube
for updates, giveaways, and stories from real people in the trailer world.
This is The Trailer Owner's Network
Song: Avatar
Artist: Kia
Music by: CreatorMix.com