Ben Keneally, BCG’s Asia Pacific health care services leader, explains why AI is now many patients’ first stop — often before they see a doctor. He argues that pairing AI with personal health records improves outcomes and equity, and that health leaders, not LLMs, must shape how this shift unfolds.

You’ll Learn:

Why AI is becoming the default first step in care, especially in markets with limited access to clinicians

How pairing AI with personal health records improves treatment compliance and catches errors earlier

Why driving AI into end-to-end care pathways takes leadership, not just frontline experimentation

Learn More:

BCG’s Latest Thinking on the Health Care Industry: https://on.bcg.com/4w2MmPt

Consumers Are Ready for AI-Enabled Health Care. Health Systems Need to Be, Too.: https://on.bcg.com/4vo2ZDX

Chapters

(0:00) The Biggest Health Care Shift in Centuries

(1:47) How Is AI Being Used in Health Care Today?

(2:23) Where Is AI Adoption Highest, and What Does That Tell Us?

(3:29) Does AI Create a Two-Tier Health System?

(4:55) What's Next for AI Agents?

(6:51) Where Are the Biggest Opportunities: Diagnosis, Navigation, or Appointments?

(8:13) The Health Care System AI Could Build

(9:56) Does Your Health System Need Its Own AI?

(11:36) The Danger of Inaccurate Health Advice

(12:53) What Role Does Trust Play?

(13:52) How Are Health Care Organizations Shaping This Shift Today?

(14:47) AI Alone Won't Transform Health Care

(15:49) Who Is Responsible When AI Gets Health Care Wrong?

(17:22) Who Owns the Patient Relationship?

(18:29) Is the Shift to AI in Health Care Inevitable?

(19:49) Is It AI Plus Clinicians or AI Replacing Clinicians?

Meet the Expert

Ben Keneally, BCG Managing Director & Partner: https://on.bcg.com/4woTTbc

Listen to Other Episodes of The So What from BCG podcast

YouTube | https://youtube.com/playlist?list=PLMJgyXjV5gMI9JV-GcF_D1Y6zyf1Eab_0&si=plXqe7-YNzbG56U8

Apple | https://podcasts.apple.com/us/podcast/the-so-what-from-bcg/id1591194141

Spotify | https://open.spotify.com/show/2NSVR7qrAyZ4CaGsnknbBk?si=1d846c2af8784923

Other platforms | https://lnk.to/so-what-general-show12

Follow BCG

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LinkedIn | https://www.linkedin.com/company/boston-consulting-group

Governments are racing to deploy AI. Most have the foundations, but struggle to translate them into faster, smarter execution without losing public trust. BCG's Miguel Carrasco and Daniel Selikowitz break down what separates the countries getting this right from those still stuck — and what every leader can take from their example.

You’ll Learn:

Why AI governance frameworks are quietly becoming the biggest barrier to AI deployment

How to tell the difference between necessary caution and unnecessary bureaucracy

How and why some countries are already getting AI governance right

Learn More:

Trust Imperative 5.0: https://on.bcg.com/3QO3fOm

BCG’s Latest Thinking in Public Sector: https://on.bcg.com/4f69kis

Meet the Experts

Miguel Carrasco, BCG Managing Director & Senior Partner: https://on.bcg.com/4gGH8Uz

Daniel Selikowitz, Managing Director & Partner: https://on.bcg.com/4oMRKTY

Watch The So What from BCG on YouTube: https://www.youtube.com/playlist?list=PLMJgyXjV5gMI9JV-GcF_D1Y6zyf1Eab_0

Chapters

(0:00) AI Is Already in Government. Here's Where You'll Find It.

(3:12) Public vs. Private: Why the Stakes Are Different

(4:40) What Leaders Are Saying Across Industries

(6:15) What Role Does Fear Play in AI Adoption?

(8:14) Inside Governments Deploying AI

(9:55) How Are Governments Governing AI?

(11:56) How Do Countries Compare on AI Adoption?

(13:37) Useful Caution Vs. Unnecessary Bureaucracy in AI Implementation

(15:42) Who Is Keeping Pace with AI Innovation?

(16:46) What Private Sector Leaders Can Learn from Governments

(19:34) What Should Leaders Do Now?

Industry 4.0 is moving beyond factory walls and into farms, forests, and fields.

David Potere, a senior tech leader in BCG’s Industrial Goods and Climate Change and Sustainability practices, explores AI’s move into the outdoor world. Robotics and connected systems are changing how farming and other outdoor activities get done.

You’ll Learn:

Outdoor automation requires AI systems that can operate with constant uncertainty.

Leaders should rethink long-held operating models as AI and robotics reshape how physical work gets done.

The most valuable AI systems may be the ones that simplify complexity rather than add more dashboards.

Learn More:

David Potere: https://www.linkedin.com/in/davidpotere/

What 1,000 Farmers Told Us About Tech Adoption: https://on.bcg.com/4euA76V

Climate-Smart Agriculture Needs a Better Yardstick: https://on.bcg.com/4ejIfH6

David on the Climate Rising Podcast: https://podcasts.apple.com/us/podcast/david-potere-at-bcg-x-using-ai-satellites-in-climate/id1482781075?i=1000767537614

AI Foundation Model for Extreme Weather: https://on.bcg.com/4vKiwyz

Chapters

00:00 – How Will AI Impact Outdoor Industries?

04:26 –The Challenges of Taking Tech Outside

06:11– What Would a Farm That Thinks for Itself Look Like?

08:27 – Is AI Rescuing Agriculture?

10:55– Will AI Only Help Big Farms?

14:39 – Who Owns the Data?

16:16 – What Can Leaders Learn from the AI Outdoors?

18:51 – Next Steps to Truly Benefit from AI