In Part 2 of The Shift: RCM Talks, Bill, Heather, and Valerie continue their discussion on the future of revenue cycle operations, exploring how AI agents, automation, and offshore partnerships are reshaping traditional workforce models. The conversation examines how organizations can balance technology with human expertise, expand operational capacity, and ensure that outsourced teams are treated as true extensions of their organization. The panel also discusses why the next generation of revenue cycle leaders must embrace change, challenge traditional thinking, and prepare their teams for a fundamentally different future.

Revenue cycle leaders are facing a rapidly changing technology landscape. In this episode, Bill, Heather, and Valerie discuss why health systems may need to rethink their reliance on AI point solutions and consider a more platform-first approach. The conversation covers Epic Agent Factory, AI governance, vendor strategy, internal build capabilities, and the importance of aligning technology decisions with long-term operational goals.

In Part 2 of the conversation with Evan Martin, the group dives deeper into AI, automation, and process redesign in revenue cycle. Evan shares how ZoomCare is exploring autonomous coding, ambient AI, AI agents, and smarter back-end workflows while keeping the focus on building technology on a solid operational foundation. The discussion also challenges leaders to stop automating broken processes and instead ask whether the process should exist at all.