In this episode of The Shift RCM Talks, Bill, Valerie, and Heather are joined by Katie Adams and Robert Boos to explore how provider collaboration can fundamentally change payer relationships.

The discussion dives into:

• Why revenue cycle and managed care leadership belong together
• The power of aggregated, third-party data in payer negotiations
• Practical steps any organization can take to build collaboration—even without a formal committee

Change in healthcare is inevitable- but complacency isn’t. In today's discussion, Bill Eikhost, Heather Dunn, and Valerie Barckhoff explore how RCM leaders can turn OB3-driven challenges into opportunities for innovation, teamwork, and patient-centered care. Learn how leading with optimism, data, and collaboration can transform the front end of the revenue cycle.

In this episode of The Shift, Bill sits down with Valerie, Heather, and this week's guest Murry Ford to unpack the anticipated landscape of Healthcare. From the rise of uninsured and underinsured patients, to Medicaid expansion challenges, 340B eligibility risks, and creative funding solutions, the panel shares practical strategies to protect patients and stabilize provider revenue. Listeners will hear insights on proactive outreach, front-end financial counseling, scenario planning, and the importance of innovation across teams. Whether you’re navigating policy shifts or planning for the years ahead, this conversation offers concrete takeaways to strengthen your organization’s financial health and patient support systems.