Episodi

  • Community Leadership in Hospitality: How Connection Drives Culture

    Community Leadership in Hospitality: How Connection Drives Culture
    Dec 23 2025
    In this special end-of-year episode, Michelle wraps up the December theme of community and shares the most important leadership lessons from over 300 episodes and eight years behind the mic. From heartfelt stories with guests Clare Pearson (Little Wings), Paul Allan (Club Taree) and Natalie Hawkins (Cronulla RSL), to Michelle's own reflections on leadership, resilience, and culture, this episode is a reminder that AI may be advancing — but human connection remains irreplaceable. In this episode, Michelle covers: Why community is built one human moment at a time How connection protects teams from burnout and disengagement Powerful leadership lessons from clubs, charities and grassroots communities Practical ways to protect your energy during peak hospitality seasons Why teams thrive when leaders lead with heart, not just systems If you lead teams in hospitality, clubs, pubs, tourism or service industries, this episode will ground you in what truly drives engagement, wellbeing and sustainable performance — especially during the high-pressure summer season. NEXT STEPS & RESOURCES ▶️ Subscribe on Spotify or your favourite podcast platform: https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast📩 Join Michelle's newsletter for leadership insights and episode updates: https://www.michellepascoe.com/blog WORK WITH MICHELLEMichelle Pascoe is a trusted hospitality leadership coach with over 30 years in business. Through OOPS, she partners with clubs, pubs and hospitality organisations to build emotionally intelligent leaders, strong cultures and connected teams from the inside out. Whether you’re planning leadership development, middle management training, or customer experience strategy for 2026 — Michelle is ready to support you: https://www.michellepascoe.com/contact
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    18 min
  • How Clubs Build Culture Through Community Work

    How Clubs Build Culture Through Community Work
    Dec 16 2025
    What does real community leadership look like in 2025 and beyond? In this powerful episode, Michelle sits down with Paul Allan, CEO of Club Taree, to unpack how a regional club created one of Australia’s most impactful community-driven cultures. From raising over $1.6 million, to mobilising Gen Z teams, to conquering the Southern Alps and the Shitbox Rally, Paul reveals the systems, values and mindset that have shaped a decade of legacy-level impact. In this episode, Michelle & Paul cover: Where the Club Taree Community Team began — and why it worked How to inspire multi-generational teams (especially Gen Z) Leadership lessons from extreme fundraising challenges The power of vulnerability and authentic connection How to build a lasting community legacy inside your club CONNECT WITH CLUB TAREE Facebook: https://www.facebook.com/ClubTaree Community Team Page: https://www.facebook.com/profile.php?id=61575982781446 Community Challenge: https://www.clubtaree.com.au/community_challenge Community Challenge Video: https://vimeo.com/1102884972?fl=ip&fe=ec If you're a leader wanting to build a culture where community, purpose and people thrive, this episode is your blueprint. WORK WITH MICHELLE Michelle Pascoe helps registered clubs and hospitality venues build high-performing teams, exceptional guest experiences and values-driven leadership cultures. Connect with Michelle:🌐 Website: https://www.michellepascoe.com/contact📩 LinkedIn: https://www.linkedin.com/in/michellepascoe/
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    1 ora e 7 min
  • Little Wings Mission: Leading With Heart & Impact

    Little Wings Mission: Leading With Heart & Impact
    Dec 9 2025
    What happens when community, leadership, and purpose collide? In this powerful conversation, Michelle sits down with Clare Pearson, CEO of Little Wings Australia, a not-for-profit providing free, life-saving air transport for seriously ill children across regional NSW and QLD. Together, they unpack the realities of country healthcare, the hidden impact on families, and the extraordinary volunteers who keep Little Wings in the air. Clare shares the childhood experiences that shaped her purpose-led leadership, the evolution of her values-driven culture, and the emotional stories behind their 400% service growth. Michelle & Clare cover: How Little Wings transforms healthcare access for regional families What real community connection looks like in action Clare’s leadership lessons from disability, anti-trafficking & child health The role of vulnerability in strong, sustainable leadership How businesses can build purpose-driven cultures that last Why “small acts” create the biggest community impact If you want to lead with impact, build community, and create meaningful change inside your organisation, this episode is essential listening. Next Steps + Resources Learn More About Little Wings Instagram: https://www.instagram.com/littlewingsaustralia/?hl=enFacebook: https://www.facebook.com/LittleWingsAustraliaLinkedIn: https://www.linkedin.com/company/2704774/admin/dashboard/Website: https://www.littlewings.org.au/ Clare’s Book Threads of Hope — survivor stories & the power of voicehttps://projectfutures.com/threads-of-hope-book Work With Michelle Michelle helps hospitality leaders and organisations build powerful, values-driven cultures that strengthen community, elevate performance, and create lasting impact. Through her programs, workshops, and consulting, she supports middle managers to lead with clarity, confidence, and purpose. Connect with Michelle to explore tailored leadership development, keynote speaking, and service excellence transformation --> https://www.michellepascoe.com/traininganddevelopmentprograms
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    35 min
  • Community Connections That Change Lives

    Community Connections That Change Lives
    Dec 2 2025
    In this episode, host Michelle Pascoe explores why community matters more than ever with Natalie Hawkins, Community Projects Manager at Cronulla RSL. Together, they unpack how connection, belonging, and local support networks have become essential in a post-COVID world — especially as loneliness rises across all generations. Natalie shares how Cronulla RSL has transformed from a traditional veterans club into a vibrant hub for micro-communities, support groups, veterans, defence families and locals seeking genuine connection. From the Service Recognition Card to War Animal Day and Trees of Hope, the club is redefining what modern community building looks like. This episode covers: How post-COVID micro-communities are reshaping the Shire How Cronulla RSL supports veterans through innovative programs The rising loneliness epidemic and how clubs provide safety + connection How clubs stay relevant across six generations Creative community initiatives: Trees of Hope, War Animal Day + more The future of community engagement in the Sutherland Shire LINKS & RESOURCES Follow Cronulla RSL Community on Social Media www.instagram.com/cronullarslcommunity www.youtube.com/@CronullaRSLMemorialClub Visit the Cronulla RSL community hub Weight of War Run: https://www.cronullarslcommunity.com.au/news/weightofwar25 Trees of Hope: https://www.cronullarslcommunity.com.au/treesofhope War Animal Day: https://www.cronullarslcommunity.com.au/waranimalday War Dogs: https://www.cronullarslcommunity.com.au/wardogs Service Recognition: https://www.cronullarslcommunity.com.au/news/servicerecogntioncard For more weekly insights on leadership, customer service, and community, SUBSCRIBE to the podcast. Or visit our WEBSITE for more information on our leadership development and customer service programs.
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    36 min
  • How to Step Back Without Losing Control

    How to Step Back Without Losing Control
    Nov 25 2025
    Are you struggling to step back without losing control? In this episode, Michelle breaks down the three pillars of scalable leadership, drawing on November’s conversations with industry leaders Sophie Paviour, Mark Condi and Chris Miller. You’ll learn why clarity, capability and systems are the real engines behind consistent performance, sustainable growth and confident leadership. Michelle shares practical ways to delegate without fear, elevate middle management, reduce firefighting, and build a team who think, decide and lead — not just follow instructions. In this episode, Michelle covers: Why “I can’t step back” is really a clarity problem How to delegate thinking — not just tasks — to grow leaders Why frontline staff often see risks earlier than executives The Clarity Equation: Vision + Values + Behaviours + Boundaries The power of early stretch opportunities Why middle management is the biggest bottleneck and the breakthrough point Next Steps + Resources 👉 Subscribe on YouTube and your favourite podcast platform; https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast 👉 Join Michelle’s newsletter for weekly leadership tools; https://www.michellepascoe.com/blog 👉 Work with Michelle — Middle Management Movement & bespoke customer service programs; https://www.michellepascoe.com/traininganddevelopmentprograms About Michelle Michelle Pascoe helps organisations grow powerful middle managers, build consistent service cultures and develop capable leaders at every level. Her programs support CEOs and senior leaders ready to step back from daily operations and lead with clarity, confidence and structure. Connect with Michelle across her website and social platforms to explore workshops, consulting, and the Middle Management Movement; https://www.michellepascoe.com/
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    16 min
  • Scaling Pubs & Growing People

    Scaling Pubs & Growing People
    Nov 18 2025
    This week marks a very special moment — 300 episodes of The Michelle Pascoe Hospitality Podcast. We are truly grateful to every single person who has tuned in, shared an episode, subscribed, or joined us as a guest. Your support has kept this show growing, evolving and reaching leaders across the hospitality industry. Thank you from the bottom of our hearts. In this milestone conversation, Michelle sits down with Mark Condi, CEO of Duxton Pubs, to explore how one of Australia’s fastest-growing pub groups continues to scale while protecting the soul of each local venue. Mark shares his journey from duty manager to CEO, what he learned from Merivale, and how Duxton is navigating the challenges of talent, culture, technology and customer expectations. His insights on leadership communication, empowerment and community connection are especially powerful. Here’s to 300 episodes — and to the incredible community that made it possible. Resources & Links Visit the Duxton Pubs website: https://www.duxtonpubs.com/ Subscribe for weekly conversations on leadership, generational insights, and building thriving hospitality teams: https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast
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    42 min
  • Women in Gaming: How Gen Z Is Shaping Hospitality’s Future

    Women in Gaming: How Gen Z Is Shaping Hospitality’s Future
    Nov 11 2025
    In this inspiring episode of The Michelle Pascoe Hospitality Podcast, Michelle Pascoe sits down with Sophie Paviour, Associate Product Manager at Aristocrat Gaming, to explore how a new generation of women is redefining leadership in the gaming and hospitality industry. From starting as a gaming attendant at 18 to joining Aristocrat’s APAC Future Leader Program, Sophie shares how early lessons, mentorship, and her “stage lights” mindset shaped her path — and the two career rules she lives by: build your network and stay humble. 💡 In this episode: • Why every role — even reception — builds your leadership foundation • How resilience from dance shaped Sophie’s confidence and focus • The career-defining lessons from the APAC Future Leader Program • Two timeless tips every emerging leader needs to hear 👉 Subscribe for weekly conversations on leadership, generational insights, and building thriving hospitality teams: https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast
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    40 min
  • Leadership Mistakes That Create Risk — and How to Fix Them

    Leadership Mistakes That Create Risk — and How to Fix Them
    Nov 4 2025
    In this episode, host Michelle Pascoe sits down with global crisis and risk management expert Christine Miller. Together, they unpack how CEOs and executives can close the "leadership gap" by transforming uncertainty into strategic opportunity. Drawing on decades of global work with the World Bank, Asian Development Bank, and emergency services, Christine reveals how empowering your mid-level leaders to assess and manage risk protects your brand, culture, and bottom line. Michelle and Christine discuss: The real leadership gap — how excluding middle managers from risk decisions weakens organisations Crisis-tested lessons from Christine’s global disaster work with governments and corporations Why proactive risk management fuels innovation, culture, and trust The role of AI in risk, resilience, and real-time decision-making Practical steps to embed “risk thinking” in leadership systems Resources & Links Contact Chris directly: chris@b4crisis.com.au Access Risk & Risk Management resources: RMIA.org.au Work With Michelle Michelle Pascoe helps hospitality, tourism, and service-based leaders build resilient, empowered teams that thrive in change. Explore her Leadership Development Programs, Customer Experience Training, and Keynote Speaking at michellepascoe.com.
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    1 ora e 3 min