Episodi

  • Outside-In Thinking - Ken Gonzalez

    Outside-In Thinking - Ken Gonzalez
    Feb 1 2026
    In this conversation, Roy Atkinson and Ken Gonzalez explore the concept of outside-in thinking, emphasizing the importance of understanding customer perspectives in business of any kind. They discuss the significance of vision and mission statements in organizations, the role of technology in enhancing customer experience, and the impact of AI on the workplace. The dialogue highlights the need for a holistic view that balances customer needs with provider capabilities, and the ongoing evolution of work in the age of AI.
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    28 min
  • Community in the Digital Age - Claire Agutter

    Community in the Digital Age - Claire Agutter
    Dec 8 2025
    In this conversation, Roy Atkinson speaks with Claire Agutter about her extensive experience in IT service management and the importance of Service Integration and Management (SIAM). They discuss the evolution of IT service management, the significance of community building, and the role of fun in professional development. Claire shares insights into the business model of Scopism and her thoughts on the future of AI in the industry.

    About Claire's Paul Rappaport Lifetime Achievement Award

    ITIL® and PRINCE2® are registered trademarks of PeopleCert.
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    29 min
  • The Value of Outreach - Pete McGarahan

    The Value of Outreach - Pete McGarahan
    Oct 13 2025
    In this conversation, Roy Atkinson and Pete McGarahan discuss the importance of maintaining connections in both personal and professional realms. They explore themes of leadership, team development, and the impact of AI on service and support. The discussion emphasizes the need for organizations to enhance customer experiences and the value of outreach and mindfulness in building relationships. The conversation concludes with thoughts on future discussions around leadership and employee care.
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    26 min
  • Kirk Weisler - Build Your Initiative

    Kirk Weisler - Build Your Initiative
    Aug 27 2025
    In this friendly conversation with Roy Atkinson, Kirk Weisler shares insights on personal growth, the importance of community, and the impact of technology on our lives. He discusses his new project, Walkie-Talkie Socks™, which aims to inspire positivity and intention through mismatched socks. The discussion also touches on the significance of taking initiative, overcoming barriers, and the value of regular connections with others. Kirk emphasizes the need to embrace hard challenges for personal development and the influence of community support in achieving our goals.
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    37 min
  • Content and Influence - Tom Augenthaler

    Content and Influence - Tom Augenthaler
    Aug 5 2025
    In this episode of the Reach Your Do Point® podcast, host Roy Atkinson speaks with Tom Augenthaler of 551 Media, an expert in B2B influencer marketing. They discuss the evolution of influencer marketing, the differences between B2B and B2C influencers, and the current trends shaping the industry. Tom shares insights on how businesses can leverage influencers to enhance their brand messaging and engage their target audience effectively. The conversation also touches on the future of influencer marketing, including the rise of virtual influencers and the integration of AI in marketing strategies.(Apologies for some audio snags, including echo, in this episode.)
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    29 min
  • Stirring Stillness - Rich Ackerman

    Stirring Stillness - Rich Ackerman
    Jul 17 2025
    In this episode of the Reach Your Do Point® podcast, host Roy Atkinson interviews Rich Ackerman, a photographer and owner of Image with Vision, Inc. They discuss Rich's journey in photography, focusing on his work that captures the beauty of fragile ecosystems, particularly the Tongass Forest in Alaska and the dunes of Lake Michigan. Rich shares his philosophy of 'stirring stillness' through his art, the importance of environmental awareness, and the unique ecosystems he has documented. The conversation also touches on the significance of access to natural spaces and the artistic choice of black and white photography.

    Rich's books: https://www.imagewithvision.com/books
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    24 min
  • Embracing Growth by Facing Discomfort - Matt Beran

    Embracing Growth by Facing Discomfort - Matt Beran
    Jul 7 2025
    In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with Matt Beran, a product specialist at InvGate and the host of the Ticket Volume podcast, about his extensive experience in IT service management and the evolution of the industry. They discuss the formation of the Open Service Community, the importance of community in professional growth, and the changing role of IT in business. Matt shares insights on the integration of AI in ITSM, the significance of user involvement in service design, and the necessity of embracing discomfort for personal and professional development.
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    35 min
  • The Creative Power of Words - Sheila Nazari

    The Creative Power of Words - Sheila Nazari
    Jun 19 2025
    In fifth grade, Sheila wrote a story about a dog and read it to her class. People liked it and asked her to finish it. She wrote for her high school paper and won a couple of awards, and was selected as the representative from her school to enter a nationwide writing contest. She attended Boston University, where she wrote for the newspaper and worked at the alumni magazine. Sheila started out as a Journalism major but switched to Communication.

    In this episode, Sheila talks about why public speaking matters, what her "Five P's" of speaking are about, and why she thinks writing is important.

    https://www.sheilanazari.net/books
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    27 min