Reach Your Do Point® copertina

Reach Your Do Point®

Reach Your Do Point®

Di: Roy Atkinson
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A proposito di questo titolo

 On this podcast, host Roy Atkinson will be sharing stories from many who have found their Do Point® and eliminated the barriers to their success. (Do Point® is a registered trademark by Roy Atkinson)Copyright Roy Atkinson Economia
Episodi
  • Outside-In Thinking - Ken Gonzalez

    Outside-In Thinking - Ken Gonzalez
    Feb 1 2026
    In this conversation, Roy Atkinson and Ken Gonzalez explore the concept of outside-in thinking, emphasizing the importance of understanding customer perspectives in business of any kind. They discuss the significance of vision and mission statements in organizations, the role of technology in enhancing customer experience, and the impact of AI on the workplace. The dialogue highlights the need for a holistic view that balances customer needs with provider capabilities, and the ongoing evolution of work in the age of AI.
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    28 min
  • Community in the Digital Age - Claire Agutter

    Community in the Digital Age - Claire Agutter
    Dec 8 2025
    In this conversation, Roy Atkinson speaks with Claire Agutter about her extensive experience in IT service management and the importance of Service Integration and Management (SIAM). They discuss the evolution of IT service management, the significance of community building, and the role of fun in professional development. Claire shares insights into the business model of Scopism and her thoughts on the future of AI in the industry.

    About Claire's Paul Rappaport Lifetime Achievement Award

    ITIL® and PRINCE2® are registered trademarks of PeopleCert.
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    29 min
  • The Value of Outreach - Pete McGarahan

    The Value of Outreach - Pete McGarahan
    Oct 13 2025
    In this conversation, Roy Atkinson and Pete McGarahan discuss the importance of maintaining connections in both personal and professional realms. They explore themes of leadership, team development, and the impact of AI on service and support. The discussion emphasizes the need for organizations to enhance customer experiences and the value of outreach and mindfulness in building relationships. The conversation concludes with thoughts on future discussions around leadership and employee care.
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    26 min
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