What if the best strategies to grow your dog daycare or boarding business weren’t even in the pet industry? In this episode, Fern opens the door to a whole new way of thinking by pulling proven ideas from unexpected places—like hospitality, fitness, restaurants, software, and retail. He shares how these industries handle things like onboarding, consistency, automation, and customer loyalty—and how you can borrow their systems to improve your own operations and client experience.

You’ll learn why treating pet parents like hotel guests, thinking like a gym when it comes to retention, and using tech like a software company can seriously boost your business. If you’ve ever felt stuck doing things the same way as everyone else in pet care, this episode will shake that up. Fern’s goal is simple: help you see beyond the familiar and tap into smart, actionable ideas that are already working elsewhere. Curious which industry you should be paying more attention to? Give it a listen.

You’re working hard, but are you doing the right things to grow your pet resort? In this episode, Fern is joined by Overdog team members Kasey and Ashley to reveal the most consistent habits and strategies they’ve seen in successful pet care businesses. After working with dozens of pet resorts, they’ve identified key patterns that separate those that thrive from those that struggle—and they’re sharing them all with you.

From lead follow-up timing to how you present your pricing, this episode dives into the overlooked details that make or break your client experience. You’ll hear real examples, honest mistakes, and easy-to-miss opportunities that could seriously move the needle for your business. Whether you’re a seasoned operator or just getting started, this conversation will challenge how you think about growth—and give you a few lightbulb moments along the way.

It's a new year, and with 2026 officially underway, this episode is all about gearing up for what's next in the pet care industry. Fern breaks down what he's seeing across the board—from tighter numbers and shifting client behaviors to the growing demand for premium experiences. Whether your daycare or boarding numbers dipped last year or you're just wondering where to focus your energy next, this episode has a lot to reflect on and act upon.

You'll hear insights on how the most successful pet resorts are adapting their services, pricing strategies, and messaging to stay ahead. Plus, a look into where the industry is headed—including the rise of enrichment-based care, smarter marketing, and how AI might play a bigger role in your daily operations than you think. If you're aiming to level up your business in 2026, this episode is your blueprint to start strong.