Accountability - What does it actually mean and how is it actually achieved?

In this podcast we’re going to revisit a topic from a couple of years ago.

A – Accountability
* Mentoring; YouTube projects; family
* Applicable professionally or privately
Awareness, Acceptance
What?
* noun [mass noun] the fact or condition of being accountable; responsibility:
* Responsibility for your job, your tasks
* Not dependable on someone else
How?
* Also to stakeholders / internal - external customers
* Issues are cleared up
* Service is good enough
* If not how can it be improved
* Hands up for mistakes
* Learning (Hannah-Mae)
* Cultural environment
* Mistakes are essential
* Learning from mistakes
* Open to improve or share when things haven’t gone well
* Operational Excellence
* Having an awareness of the importance of your role
* Think about these things and write them down
Conclude
* Positive because:
* Reliable
* Trustworthy
* Honesty
* Adds value
* Demonstrable worth


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