Everyone is talking about AI, but what does it actually look like inside an agency?

In this episode of Home Health Revealed, Hannah Vale sits down with John Atkinson, CTO of AxisCare, to move beyond the buzz and explore practical ways AI can support agency operations. Drawing on survey responses from more than 400 industry leaders, John shares where agencies stand on adoption, what’s holding them back, and how to find a useful starting point.

From reviewing care notes to reducing administrative busywork, they discuss where AI can make a difference while preserving the human connection at the heart of care. Plus, John explains why delegating work to AI doesn’t mean delegating responsibility.

• (00:00:02) - Introduction and Guest Welcome
• (00:00:51) - Overview of the AI Industry Survey
• (00:01:17) - Where Agencies Stand on AI Adoption
• (00:03:16) - Getting Started: Finding AI's Best Use Cases
• (00:03:51) - AI as a 'Genie in a Bottle' for Ambitious Goals
• (00:06:34) - Embedded AI vs. Bolt-On Tools
• (00:07:49) - Care Analytics and Prioritization Benefits
• (00:10:48) - Fears That AI Will Make Home Care Less Human
• (00:12:03) - Addressing Concerns: What Should AI Do?
• (00:13:56) - Freeing Caregivers for More Human Connection
• (00:15:46) - Delegating Work, Not Responsibility
• (00:17:17) - Predictions: AI's Impact Over the Next Few Years
• (00:19:43) - Closing Remarks and Where to Learn More

Good intentions don’t eliminate compliance risk. Could your agency be overlooking something that puts its future at stake?

In this episode of Home Health Revealed, Hannah Vale sits down with Jamie Davis, attorney, fractional chief compliance officer, and founder of Build and Comply Consulting Group, to explore the compliance blind spots agency owners can miss.

From the liabilities you may inherit when buying a business to the risks of misclassifying employees as independent contractors, Jamie brings both a legal and owner-operator perspective to the conversation. They discuss enrollment moratoriums, marketing arrangements that raise kickback concerns, and how everyday business decisions can create unexpected exposure.

Tune in for a practical conversation about asking better questions, strengthening your processes, and making compliance part of your agency’s foundation for growth.

• (00:00:02) - Introduction and Guest Background
• (00:02:34) - Due Diligence When Buying a Healthcare Business
• (00:07:48) - DME Moratorium Lessons for Home Health
• (00:09:52) - Preparing for Moratorium Extension or Lift
• (00:14:05) - Biggest Myths That Get Operators in Trouble
• (00:16:46) - Operation Gold Rush and Rising Fraud Scrutiny
• (00:20:22) - 1099 vs W2 Misclassification Risks
• (00:23:17) - What Triggers an Audit or Investigation
• (00:25:38) - Fixing Misclassification Before It Becomes a Problem
• (00:28:58) - How to Get Compliance Support and Closing Thoughts

A box of donuts might be remembered for a day. A referral relationship takes a lot more work.

In this episode of Home Health Revealed, Hannah Vale talks with John Dalton, founder and president of Optimum RTS, about what helps home health sales teams earn trust and grow. John shares how reps can help referral sources recognize the right patient, ask better questions, follow through on what they promise, and confidently ask for the referral.

They also get into the leadership side of sales: hiring and coaching reps, planning territories, measuring conversations that move business forward, and building a culture where sales and clinical teams can work together. If your team is busy making calls but you’re unsure which activities are leading somewhere, this conversation is for you.

• (00:00:02) - Introduction of John Dalton
• (00:01:05) - Why Donuts and Lunches Don't Build Referral Relationships
• (00:03:20) - Painting the Picture: Identifying the Right Patient
• (00:06:50) - What Sales Reps Really Need to Know
• (00:09:58) - Thinking on Your Feet and Hiring Fresh Talent
• (00:13:56) - Asking for the Referral and Consultative Selling
• (00:16:16) - Circle Marketing: The Dr. P Story
• (00:19:33) - Building Trust Through Listening and Questions
• (00:21:26) - Interviewing and Onboarding Salespeople
• (00:25:19) - Sales Metrics: Calls, Meetings, and Referrals
• (00:27:18) - Territory Management and Avoiding the Jellyfish Approach
• (00:34:00) - Compensation Structure and Salary Benchmarks
• (00:37:20) - Separating Clinical, Sales, and Operational Leadership
• (00:39:58) - Building Company Culture Through Employee Benefits
• (00:44:25) - Optimum RTS Offerings and Sales Boot Camp
• (00:46:03) - Who the Boot Camp Serves and Closing Thoughts

Your managed care contract called. It might be time for a raise.

In this episode, Hannah is joined by Joe Russell, founder and CEO of YieldHealth, to unpack what home health agencies need to know about managed care contracts, payer negotiations, and the revenue (or terms) that may be hiding in plain sight.

Joe explains why agencies are often underpaid by contract, not by accident, and why a payment is not necessarily the same thing as the right payment. They discuss how outdated rates, missed escalators, auto-renewals, underpayments, denials, and administrative requirements can quietly reduce an agency’s actual margin.

You’ll learn:

• The difference between your contracted rate and your realized rate
• What to review first in your managed care contracts
• How to build leverage before approaching a payer
• Which quality and operational metrics matter during negotiations
• Why smaller agencies can win through better terms, timing, and proof
• How clinically integrated networks can give providers greater collective power

If your managed care contracts have been sitting untouched for years, consider this your reminder to pull them out, check the dates, and do the math.

• (00:00:02) - Introduction and Guest Background
• (00:01:22) - Founding Yield Health
• (00:03:22) - Dog Talk and Personal Updates
• (00:04:59) - Denials, Authorizations, and Underpayment Roots
• (00:08:18) - When to Pursue Managed Care Contracts
• (00:10:49) - Data Providers Need for Negotiations
• (00:13:16) - Understanding Your Realized Rate vs Contracted Rate
• (00:14:53) - What to Review First in Your Contract
• (00:18:02) - Contract Terms: Escalators, Notice Windows, and Timely Filing
• (00:21:22) - Recoupment Timelines and Payment Delays
• (00:22:49) - Payers Playing Games and Power in Numbers
• (00:26:13) - Industry Shifts Toward Value-Based Care
• (00:30:43) - Where Provider Leverage Really Comes From
• (00:35:22) - Quality Metrics as Currency and Timing Strategy
• (00:37:38) - Payer Strategy: Regional vs National Plans
• (00:39:22) - What Yield Health Offers Clients
• (00:44:41) - Clinically Integrated Networks and Contact Info

What is the biggest problems inside your organization aren't the ones you can see?

In this episode of Home Health Revealed, Hannah Vale sits down with Chris Taylor, author of The Corporate Cure, to talk about the hidden issues that can quietly undermine culture, leadership, accountability, and performance.

Chris brings more than 30 years of executive leadership, operational, sales, and consultative experience to his approach, including his C.U.R.E.S. framework: Clarity, Unity, Readiness, Execution, and Sustainability. His personal story and approach to helping organizations diagnose what's broken is helping agencies build what lasts.

Hannah and Chris dive into some uncomfortable, and important leadership questions:

What are the warning signs that an organization is becoming unhealth?

How can leaders distinguish healthy accountability from fear-based leadership?

Which part of organizational health do leaders most often underestimate?

Whether you're a CEO, executive, healthcare leader, or someone working in a team, this conversation will challenge you to look beneath the symptoms and ask a better question: What's really going on inside your organization?

Learn more a bout The Corporate Cure and Chris Taylor: https://taylordgrowth.com/the-corporate-cure

Home Health Revealed, hosted by HealthRev Partners.

Hospice providers are facing more scrutiny than ever—and audit readiness can no longer be treated as an occasional compliance project.

In this episode, Hannah is joined by Annette Lee of Provider Insights to unpack what today’s hospice leaders need to know about audits, denials, documentation, and compliance. They explore common operational breakdowns, the growing importance of a culture of compliance, and why audit readiness should extend across the entire organization—from sales and intake to clinical teams, IDG, billing, and leadership.

Annette also shares the metrics and risk indicators hospices should be watching, how stronger processes can help agencies move from reactive to proactive, and why good patient care and strong compliance ultimately go hand in hand.

Amid increased oversight and changing regulations, the conversation comes back to what matters most: delivering the best possible care to patients and families while building an organization that is ready for whatever comes next.

• (00:00:02) - Home Health Revealed: Palliative Care and Regulatory Issues
• (00:00:39) - Palliative Care: The Middle Child Syndrome
• (00:01:15) - Hospice Audit Threats
• (00:05:25) - Hospice Adherence to the Code
• (00:10:06) - Hospice Board of Directors: Top 3 Denials
• (00:17:46) - Questions about medications in hospice care
• (00:21:11) - Palliative Care in Home Health, Compliance
• (00:24:58) - Hospice leadership on palliative care
• (00:33:28) - Home Health and Hospice: A Positive Message
• (00:35:04) - Hospice Leaders on Business
• (00:37:12) - Hospice Compliance: Annette Lee

Palliative care has been hanging out in the gray area of healthcare for a long time. CMS may finally be ready to do something about it.

In this episode of Home Health Revealed, Hannah sits down with Annette Lee of Provider Insights to unpack what the proposed rule could mean for home health agencies, and why the details matter. They get into the big questions around medical necessity, documentation, quality measures, and whether palliative care could become the bridge between home health and hospice that patients actually need.

They also talk about something that matters just as much as the policy: the patient. What if we stopped measuring palliative care by whether someone can walk farther and started paying more attention to whether they're comfortable, supported, and able to stay where they want to be?

CMS is asking for feedback. Annette has some thoughts. And yes, you probably should too.

Want to dig into the details? Read the CY 2027 Home Health Proposed Ruler here!

• (00:00:03) - Home Health Revealed: Palliative Care Proposal
• (00:00:48) - Annette Lee on CMS and the Home Health and Hospice Care
• (00:01:59) - MS: What Can We Do Different About Palliative Care?
• (00:05:17) - CMS Proposed Rule on Palliative Care RNs
• (00:10:00) - Are home health and palliative care compatible?
• (00:20:22) - Palliative Care in Home Health
• (00:27:19) - Palliative Health Care Comment
• (00:35:37) - On the Need to Be More Vocal
• (00:37:05) - Annette Lee on Provider Insights

Every patient has a different definition of what matters most. The challenge is making sure their care reflects it.

In this episode of Home Health Revealed, Hannah Vale sits down with Raianne Melton, Senior Director of Clinical Services at Axxess, to discuss the Age-Friendly Care framework and how it helps home health and hospice providers deliver more personalized, patient-centered care. Drawing from both her clinical expertise and her own personal health journey, Raianne shares why understanding a patient's priorities can change the entire care experience.

Together, Hannah and Raianne explore the four pillars of Age-Friendly Care: What Matters Most, Medication, Mentation, and Mobility. They also discuss practical ways agencies can incorporate these principles into everyday care, improve patient engagement, support quality outcomes, and strengthen collaboration across care teams.

Whether you're a clinical leader, agency executive, compliance professional, or frontline clinician, this conversation offers practical ideas for putting patients at the center of every care decision.

• (00:00:03) - Hospice and Palliative Care Leader Raeanne Melton
• (00:01:44) - Honorizing the Seafood Industry
• (00:02:51) - Americans talk about the time change
• (00:05:52) - One Woman's Fight Against Breast Cancer
• (00:10:05) - Hospice Care's 4M Age Friendly Care
• (00:13:23) - Age-Friendly Care: The 4M's
• (00:23:00) - Palliative Hospice CAHPS Survey
• (00:30:51) - Hospice and Home Health: What We Need to Do to
• (00:38:44) - Home Health Leaders on the Hospice Conference
• (00:43:24) - Ray Melton on the Future of Hospice Care