In this episode of Healthcare Uncensored, host Rani Khetarpal sits down with Beth Raboin, CEO and Founder of Global Medical Virtual Assistants (GMVA), to talk about how virtual staffing is helping medical practices address workforce shortages and improve operational efficiency.

Beth shares her journey from being a Division I gymnast on full scholarship at the University of Florida to spending more than 22 years across surgical device, pharmaceutical, and specialty pharmacy industries. Along the way, she gained deep insight into how medical practices operate—and where administrative burden slows care delivery. That experience ultimately led her to launch GMVA and scale it from one client to a high-growth organization supporting healthcare teams nationwide.

Rani and Beth also discuss the realities of entrepreneurship in healthcare, including long adoption cycles, early misjudgments, building the right team, knowing when to say no to clients, and balancing leadership with motherhood.

Meet the Guest: Beth Raboin

Beth Raboin is the CEO and Founder of Global Medical Virtual Assistants (GMVA). With more than 22 years of experience across surgical device, pharmaceutical, and specialty pharmacy industries, she blends strategic leadership with hands-on operational expertise. A former Division I gymnast on full scholarship at the University of Florida, Beth holds a Bachelor of Science in Health Sciences. Under her leadership, GMVA achieved 1,085.9% revenue growth over three years, ranking #368 on the Inc. 5000 list and #1 fastest-growing private company in Connecticut.

In This Episode, You’ll Learn:

• How Beth transitioned from Division I athletics to healthcare entrepreneurship
• Why virtual staffing has become a cost-effective solution for medical practices
• What GMVA does and how it supports front desk, authorizations, and revenue cycle workflows
• Why adoption in healthcare takes time—even when solutions are clearly needed
• Lessons from Beth’s first year as a founder and landing early clients
• The growing pains of scaling fast and building the right internal team
• Why saying no to the wrong clients protects long-term success
• Beth’s perspective on leadership, motherhood, and redefining “balance”
• Where she believes healthcare is headed in the next 12 months

Connect with Beth Raboin & GMVA

🌐 Website: https://gmva.com
🔗 LinkedIn: https://www.linkedin.com/in/beth-lachance-950792365/
📘 Facebook: https://facebook.com/globalmedicalva
📸 Instagram: https://instagram.com/globalmedicalvas
▶️ YouTube: https://youtube.com/@globalmedicalvirtualassistants
🔗 LinkedIn (Company): https://linkedin.com/company/globalmedicalva

Listen to more episodes on Mission Matters:

https://missionmatters.com/author/rani-khetarpal/

In this episode of Healthcare Uncensored, host Rani Khetarpal sits down with Dr. Deepti Pandita, VP of Clinical Informatics and Chief Medical Information Officer at UC Irvine Health, to talk about what it really takes to implement technology in healthcare—especially as AI moves from buzzword to everyday tool.

Deepti shares her journey from training in India with almost no computer access to becoming one of the early board-certified clinical informaticists in the U.S. She breaks down how clinical informatics has evolved from “EMR enablement” to a broader discipline at the intersection of people, process, and technology—and why governance, workflow fit, and user trust matter more than the tool itself.

Rani and Deepti also discuss real-world examples of AI in action—from ambient AI scribing that helps clinicians get time back, to health-system-built LLMs supporting discharge planning—and how data and design decisions can either widen or close health equity gaps.

Meet the Guest: Deepti Pandita, MD

Deepti Pandita, MD is the VP of Informatics and Chief Medical Information Officer at University of California Irvine Health, and an Associate Professor of Medicine at UCI. She leads AI governance at UCI and has implemented solutions to improve clinician proficiency using AI. Her organization is a founding member of CHAI (Coalition for Health AI), and she serves as a Board Member of the American Medical Informatics Association, is the immediate past Chair of the Medical Informatics Committee for the American College of Physicians, and Chair for HIMSS Physician Informatics. She is also a Physician Advisory Board member for Epic. Dr. Pandita has published on bridging digital disparities and most recently coauthored the American College of Physicians position paper on AI in healthcare. She was named one of Becker’s “Top 50 CMIOs to Know” in 2025.

In This Episode, You’ll Learn:

• How Deepti went from “what is an icon?” to leading clinical informatics and AI governance
• Why clinical informatics is really the intersection of people, process, and technology
• What changed between early EMR rollout challenges and today’s AI implementation reality
• How governance helps prioritize what to build, buy, train, or fix inside a health system
• How ambient AI scribing is improving documentation burden and clinician wellness
• How a health-system-built LLM can support discharge readiness and operational efficiency
• Why equity work often starts with data—and the small details that make a big difference
• Deepti’s take on agentic AI, AI oversight, and why AI should be normalized—not feared
• Where she believes healthcare will be in 12 months: lower burnout metrics for clinicians

Connect with Dr. Deepti Pandita
🔗 https://www.linkedin.com/in/deepti-pandita-b361ab117/

Listen to more episodes on Mission Matters:
https://missionmatters.com/author/rani-khetarpal/

Listen to more episodes on Mission Matters:

https://missionmatters.com/author/rani-khetarpal/

In this episode of Healthcare Uncensored, host Rani Khetarpal sits down with Tino Chow, Founder and CEO of Giant Shoulders, a strategic branding agency helping medtech startups and venture firms bring breakthrough technologies to market.

A former military officer turned designer and entrepreneur, Tino blends operations, creativity, and commercial strategy to help innovators close the gap between invention and real-world adoption. His “three-headed monster” background—operations, design, and entrepreneurship—shapes a unique point of view on what innovation actually means in healthcare, and why execution and adoption often matter more than novel ideas.

Rani and Tino dive deep into the realities of innovation, the role of branding in driving adoption, and why startups must learn to communicate not features—but trust, credibility, and the promise of partnership. They also explore how consumerism is shaping decision-making, the psychology behind choosing new technology, and the importance of champions inside organizations.

This is a rich, insightful conversation for anyone building, funding, or implementing healthcare innovation.

Meet the Guest: Tino Chow

Tino Chow is the founder and CEO of Giant Shoulders, an award-winning branding agency that builds brands and sales tools for mission-driven companies and leaders. Combining a military operational background with formal design training, he brings clarity and creativity to complex challenges. A TED Fellow and adjunct at Brown University, Tino has coached more than 350 founders over the past six years and has deep experience shaping creative cultures in agencies and startups.

In This Episode, You’ll Learn:

• Why implementation—not invention—is often the real driver of innovation
• How branding and storytelling build trust in a risk-averse industry
• What startups must do to identify and empower internal champions
• Why a company’s vision only matters if others can clearly understand it
• How VCs and founders share similar challenges in positioning and credibility
• Where Tino believes healthcare is headed over the next 12 months

Connect with Tino Chow
Website - https://gs.agency/
LinkedIn - https://www.linkedin.com/in/tinochow/

Listen to more episodes on Mission Matters:

https://missionmatters.com/author/rani-khetarpal/