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Gratuity Included

Gratuity Included

Di: Joe
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A proposito di questo titolo

The companion podcast to the hospitality leadership Instagram and weekly email, The Pre-Shift Letter. Once a week via a more casual discussion and Q&A based guest format, we breakdown the weekly content of The Pre-Shift Letter.

© 2026 Gratuity Included
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  • S1:E6 - Good Mentors, Bad Mentors and We Make More Mistakes
    Oct 26 2026

    The second halfish of my conversation with Albert Ailey. We continue to debate mentors, good vs bad, and open up more about the mistakes we made.

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    38 min
  • S1:E5 Good Listening, Bad Listening. Mostly Bad Listening
    Oct 17 2026

    Albert Ailey - friend, chosen family really, colleague, partner - joins us to pick up the story of restaurant ownership we have been discussing the last several weeks. We get into how a great listener can use that ability for their own gains. This episode has been split into two because of length. Look for the second half, out soon.

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    41 min
  • S1:E4 The Origin Story, Part 2
    Oct 5 2026

    Special Guest this week, Therese Van Brunt. We talk about the personal cost of unchecked emotions. We hear exactly how Therese dealt with it when it Joe was loosing his cool. Then, an apology 15 years in the making.

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    52 min
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