Episodi

  • Elevating, expanding and enhancing the customer experience
    Oct 15 2026
    In the latest episode of Forever Forward℠ at DFW, American’s Chief Customer Officer Heather Garboden shares the latest on the airline’s premium enhancements and expansions at Dallas Fort Worth International Airport (DFW), including new lounge spaces, Flagship® check-in and continued focus on the digital experience for premium customers.American’s investment in the premium experience at its largest hubs, including its largest and most connected at DFW, continues as the airline builds and renovates more lounges than ever and provides more personalized, seamless and elevated travel experiences. Forever Forward℠ at DFW is American’s new shortform video series that takes viewers behind the scenes of the multiyear modernization across DFW. As American’s hometown airport and largest hub, DFW hosts more passengers than any other airport in the airline’s network. American is investing billions of dollars to modernize and strengthen its flagship hub, delivering a much smoother experience for our customers and team members, providing more certainty with their schedules and connections and improving DFW’s resilience to handle severe weather and other disruptions.Forever Forward℠ at DFW showcases the exciting updates customers will see over the next several years and is part of American’s long-standing commitment to Texas and the many communities in the airline’s network, bringing customers along as milestones land.
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    5 min
  • 10 new gates on the way
    Sep 18 2026

    In the latest episode of Forever Forward℠ at DFW, American’s Managing Director of Customer Care at Dallas Fort Worth International Airport (DFW) Derrick Proffitt discusses the new, modern Terminal A pier expansion opening soon.

    The pier will bring 10 new gates, and once open, will make Terminal A the airline’s busiest terminal at American’s largest hub. But it’s more than just gates; the pier includes exciting concessions, enhanced customer amenities and new team member support spaces.

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    4 min
  • Setting up for future growth
    Jul 30 2026

    In the latest episode of Forever Forward℠ at DFW, American’s Director of Customer Care Maryam Ali shares all that’s in store for Dallas Fort Worth International Airport’s (DFW) new Terminal F.

    Coming to life in three phases — with the first opening next year and the final phase completing in 2030 — the fully complete Terminal F will be solely occupied by American Airlines. It brings 31 new gates, a new parking garage, a seamless baggage system, a dedicated Federal Inspection Services (FIS) facility, Skylink access, Flagship® check-in experience, a Provisions by Admirals Club℠ lounge, new dining options, modern amenities and more.

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    7 min
  • A connection machine
    Jun 25 2026

    In the latest episode of Forever Forward℠ at DFW, American’s Chief Commercial Officer Nat Pieper discusses the importance of Dallas Fort Worth International Airport (DFW) to American’s broader network and the investments the airline is making to further strengthen its largest and most connected hub.

    DFW — a connection machine — has an outsized impact on the rest of the airline’s operation and on the journeys of the nearly 700,000 customers the airline serves every day across its global network. More customers and more bags travel and connect through DFW every day than any other airport in American’s network — with more than 30% of all daily connecting customers and daily connecting checked bags traveling through the airline’s hometown airport.

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    7 min
  • Reimagining the customer journey
    May 27 2026

    In the latest episode of Forever Forward℠ at DFW, American’s Chief Security Officer Gary Tomasulo and U.S Customs and Border Protection Area Port Director of Dallas Fort Worth International Airport Jay Ahern share how strong partnerships are transforming one of the world’s busiest international gateways — and American’s largest and most important hub — setting a new standard for secure and smooth travel.

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    9 min
  • Enhanced flight schedule unlocks countless customer benefits at American’s largest hub and across its network
    Apr 22 2026

    American's reimagined flight schedule at Dallas Fort Worth International Airport (DFW) is creating a more seamless and consistent experience for customers and team members.

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    6 min
  • Terminal C pier brings new gates and enhanced experience
    Mar 17 2026

    The investments in Terminal C are important to enhancing the experience for our customers and team members.

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    4 min
  • Forever Forward at DFW: Investments for the future
    Feb 26 2026

    In the inaugural episode of Forever Forward(SM) at DFW, SVP of Hub Operations Jim Moses and Chief Communications Officer Ron DeFeo explain all the investments coming to our flagship hub and highlight how the upgrades will deliver a smoother, more reliable experience for customers and team members.

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    6 min