Episodi

  • Gold Line Support with John Barney

    Gold Line Support with John Barney
    Oct 6 2026
    The founder of Gold Line Support, John Barney, talks about his organization and its aims in supporting emergency dispatchers everywhere. He discusses Gold Line Support’s three main goals—recognition, meaningful community connection, and initiatives that support long-term resilience in emergency communications—as well as their inaugural First Voice Summit in October 2027.For Your Information: Check out their website: https://goldlinesupport.com Register for the First Voice Summit: https://goldlinesupport.com/summit.html
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  • Drone as First Responder with Don Redmond

    Drone as First Responder with Don Redmond
    Sep 22 2026
    Don Redmond, Vice President of Drone as First Responder (DFR) at BRINC Drones, talks about how drones fit into the future of emergency response. He discusses his experience as police captain over the Chula Vista Police Department’s pioneer Drone as First Responder program, CAD integration, and who exactly is piloting the drones in agencies participating in similar programs across the country.For Your Information: Check out BRINC’s website: brincdrones.com Learn more about the Drone as First Responder (DFR) program: brincdrones.com/white-paper/drone-as-first-responder-playbook/
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  • Recalibrating Resource Allocation with Kyle Mickelson

    Recalibrating Resource Allocation with Kyle Mickelson
    Sep 8 2026
    Kyle Mickelson, Operations Manager with Jeffcom 911, talks about his center’s process of simplifying fire and EMS responses. He discusses what the procedure looked like before consolidation, the buy-in necessary to make the changes, and metrics used to gauge success. For Your Information:Check out Jeffcom’s website: https://www.jeffcom911co.gov/Have a question for Kyle? Go ahead and ask him! kyle (dot) mickelson (at) jeffcom911co (dot) gov.
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  • Remembering 9/11 with Ty Wooten

    Remembering 9/11 with Ty Wooten
    Aug 25 2026
    Ty Wooten, Director of Government Affairs for the IAED, reminisces about his experience as the Director of Emergency Communications at the Indianapolis International Airport on September 11, 2001. He discusses the feelings of uncertainty, the acts of courage and grit, and the ways that the event has impacted all aspects of public safety, including emergency dispatch, ever since. This is the final installment in a three-part series in honor of the 25th anniversary of 9/11 and the role that dispatchers played on the day itself and the years that followed. For Your Information:Listen to the other episodes in the series: https://www.aedrjournal.org/tag/september-11th-anniversaryLearn more about Friends of Flight 93: https://www.flight93friends.org/
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  • Defining Moments with Joe Wassel

    Defining Moments with Joe Wassel
    Aug 11 2026
    Joe Wassel, Founding CEO of Zero Nine Thirty-Seven and Principal Consultant with Deep Water Point & Associates, speaks about his experience as a member of the Department of Defense in the Pentagon when it was stuck on September 11th. He also discusses the important roles that leadership, partnerships, and friendships will play in handling the defining moments of your professional and personal life. This is the second in a three-part series in honor of the 25th anniversary of 9/11 and the role that dispatchers played on the day itself and the years that followed. For Your Information:Check out the article Joe helped write about cybersecurity in the 911 center for the Journal of Emergency Dispatch: https://www.iaedjournal.org/cybersecurity-is-up-to-youLearn more about Deep Water Point & Associates: https://dwpassociates.com/Learn more about Friends of Flight 93: https://www.flight93friends.org/
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  • Miracles and Milestones with Chris Carver

    Miracles and Milestones with Chris Carver
    Jul 28 2026
    Chris Carver, Octave’s Director of Market Development, talks about his experience as an emergency dispatcher with the New York Fire Department (FDNY) during the September 11th attacks. He also discusses his role at Octave as well as the book he wrote about his illustrious career in public safety. This is the first installment in a three-part series in honor of the 25th anniversary of 9/11 and the role that dispatchers played on the day itself and the years that followed. For Your Information:Buy a copy of Miracles and Milestones—The Incredible Odyssey of a Fire Dispatcher from Ohio, to 9/11, and Beyond: https://cbcarver.com/order-today/ Check out Chris’s website: https://cbcarver.com/ Learn more about Octave: https://octavepublicsafety.com/
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  • Cincinnati 911 and the PPDS with Bill Vedra

    Cincinnati 911 and the PPDS with Bill Vedra
    Jul 14 2026
    Bill Vedra, Director of the Emergency Communications Center (ECC) for the city of Cincinnati, discusses his agency’s re-implementation of the Police Priority Dispatch System (PPDS). He discusses the circumstances surrounding the process, some obstacles in implementation and how they were overcome, and why the agency then aimed for accreditation status. For Your Information:ECC homepage: https://www.cincinnati-oh.gov/ecc/ECC page on accreditation: https://www.cincinnati-oh.gov/ecc/about-ecc/accreditation/ECC alternative response: https://www.cincinnati-oh.gov/ecc/arc/ECC Facebook: @Cincy911ECC 311 social media on FB, IG, and X: @311Cincy IAED study about Cincinnati 911’s implementation: https://www.aedrjournal.org/improving-911-police-call-taking-in-cincinnati-implementing-a-structured-protocol-based-systema-before-and-after-comparative-study
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  • Foundations of 911 with Jeri Phillips and Jessica Hutchens

    Foundations of 911 with Jeri Phillips and Jessica Hutchens
    Jun 30 2026
    Jessica Hutchens and Jeri Phillips, training specialists with Guilford Metro 911, talk about the foundational training that all Emergency Dispatchers should receive. They discuss what skills are necessary for an Emergency Dispatcher to have, how those skills can be improved, and ways to make it easy and fun in your comm. center. For Your Information: Use GeoGuessr to help your Emergency Dispatchers learn local geography: https://www.geoguessr.com/ Use Neuro Runners to help them improve their multitasking skills: https://play.google.com/store/apps/details?id=com.magicoft.NeuroRacer https://apps.apple.com/us/app/neuro-runners/id1435628595
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