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Dispatch in Depth

Dispatch in Depth

Di: Dispatch in Depth
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“Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch. Scienza
Episodi
  • Making ETC Your Own with Jody Mader

    Making ETC Your Own with Jody Mader
    Jun 16 2026
    Jody Mader, Master ETC-I Instructor and 2025 Instructor of the Year, shares some insights she’s gained in her 18 years of experience in emergency telecommunications. She discusses how she became interested in adult education, how to customize the ETC curriculum while still meeting the training standards, and how you can start improving your program one change at a time. For Your Information: Check out our series about becoming an Instructor for the Academy: https://www.aedrjournal.org/tag/instructor-academy
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  • Dispatch Internship Program with Lindsay Hubbard

    Dispatch Internship Program with Lindsay Hubbard
    Jun 6 2026
    Combined Regional Communications Authority (CRCA) 911’s Deputy Director Lindsay Hubbard talks all about their dispatch internship program—how it came to be, how it’s evolved over the past few years, and advice for people looking to start similar programs in their own agencies. For Your InformationLearn more about CRCA 911! Facebook: https://www.facebook.com/CRCA911CO Instagram: https://www.instagram.com/crca_911/ Tiktok: https://www.tiktok.com/@crca911 Website: https://www.crca911.colorado.gov
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  • FirstWatch: Visible, Usable Data with Bekah Haywood

    FirstWatch: Visible, Usable Data with Bekah Haywood
    Apr 7 2026
    Bekah Haywood, Business Analyst for the Solutions Support Team, talks about all things FirstWatch. She discusses the upcoming high-acuity dashboard for Academy Analytics, the importance of peer support in the dispatch center, and how stories and data can work hand in hand.For Your Information: FirstWatch is booth #300 in the Exhibit HallLearn more about Academy Analytics: https://firstwatch.net/what-we-do/academy-analytics/ Check out the FirstWatch website: https://firstwatch.net/ Don’t miss these sessions at NAVIGATOR: “Seeing the Forest AND the Trees with Academy Analytics and the IAED Data Center” presented by Carlynn Page Crampton (Wednesday, April 22, 3:00 p.m.) “Leading Through Conflict” presented by Mike Taigman (Thursday, April 23, 10:20 a.m.)
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