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Designing Healthcare that Cares Podcast

Designing Healthcare that Cares Podcast

Di: Doctor Podcast Network Dr. Laura Suttin
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A proposito di questo titolo
 Clinician turnover costs health systems $500,000 to $1 million per departure. Most organizations are managing the symptoms. This show diagnoses the structural conditions behind them. Designing Healthcare That Cares is hosted by Dr. Laura Suttin, a board-certified family physician, former healthcare executive, and organizational consultant who works with health system leaders to fix the structural conditions driving clinician attrition. Each episode gives healthcare executives a clearer view of the organizational design problems that produce turnover, and what it actually takes to correct them. Guests are clinician leaders, health system executives, and organizational experts whose experience translates directly to the boardroom. If you lead a health system, a medical group, or a clinical division, and you are tired of watching good clinicians leave, this show is for you.© 2025 Designing Healthcare that Cares Podcast Disturbo fisico e malattia Economia Gestione e leadership Igiene e vita sana Management Scienza Scienze sociali
Episodi
  • Why Healthcare Turnover Is a Profit Problem (Not an HR Problem) | Ep74

    Why Healthcare Turnover Is a Profit Problem (Not an HR Problem) | Ep74
    Nov 2 2026
    What if the secret to employee retention isn't better recruitment or another pizza party, but actually fixing the problems that make people leave?Dr. Laura Suttin sits down with Clark Ingram, to discuss the organizational causes of employee turnover and the financial impact of failing to address them. Drawing on three decades of human resources leadership and consulting experience, Clark shares how he discovered that employees often leave because their growing skills and contributions are not reflected in their compensation. He challenges organizations to stop recruiting their way out of turnover problems and instead investigate the root causes of employee dissatisfaction.The conversation explores the connection between people and profits, the importance of aligning compensation with employee value, and why traditional engagement activities often fail to create meaningful commitment. Together, Laura and Clark examine how these principles apply to healthcare, where unresolved operational problems can affect clinicians, staff retention, and patient care.Listeners will learn how to identify turnover's root causes, strengthen employee engagement, and build a workplace where people and profits thrive together.Three Actionable Takeaways:Investigate the real reasons employees leave: Look beyond recruitment numbers and exit interviews to identify organization-specific causes of turnover. Review whether compensation reflects employees' skills and contributions, whether support systems are adequate, and whether workplace obstacles prevent people from doing their jobs effectively.Turn employee feedback into meaningful action: Engagement surveys should lead to visible improvements, not simply reports and presentations. Ask employees what would make their work easier, prioritize solvable problems, communicate what will be addressed, and follow through until the changes are completed.Build engagement through trust and purpose: Connect employees' daily responsibilities to organizational goals, communicate honestly, treat people with respect, and invest in professional growth. Employees are more likely to feel engaged when leaders demonstrate that their contributions matter and their concerns receive genuine attention.About the Show:Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves.About the Guest:Clark Ingram is the founder and president of People Profits LLC, a financially focused human capital management firm specializing in employee turnover, chronically open positions, and skills gaps. With over 30 years of experience, he has served as chief human resources officer for four companies across four industries, working with both publicly and privately held organizations. He later moved into consulting and now focuses on speaking, writing, and facilitating workshops that help organizations rethink employee retention and workforce performance.Clark is the author of Churn, a practical, process-focused book that shares his approach to reducing turnover, improving employee engagement, and aligning people and profits.Website: https://peopleprofits.comLinkedIn: Clark Ingram, MBA, SHRMBook: Churn, available through online booksellers, including Amazon.About the Host:Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine.Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares. She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul.When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together.🌐 Website: drlaurasuttin.com📸 Instagram: instagram.com/drlaurasuttin🔗 LinkedIn: linkedin.com/in/drlaurasuttin📸 Facebook: facebook.com/drlaurasuttinmdRegister for the Clinician Leadership Compass course to combat overwhelm and burnout.: www.drlaurasuttin.com/courses The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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    31 min
  • From Pediatric Surgeon to Physician Executive: Why Leadership Development Matters | Ep73

    From Pediatric Surgeon to Physician Executive: Why Leadership Development Matters | Ep73
    Oct 19 2026
    Main Summary for Simplecast:What if developing better physicians meant investing in their leadership skills just as much as their clinical expertise?Dr. Laura Suttin welcomes Dr. Li Ern Chen, to discuss her unexpected journey from clinical practice to healthcare administration and workforce strategy. Dr. Chen shares how her experience in hospital operations, patient safety, and population health revealed the power of supporting the people who deliver care. She explains why leadership skills should not be reserved for senior executives but taught to physicians early in their careers.Together, they explore the identity shift physicians experience when moving into leadership, the importance of mentorship, and how formal training and everyday observation can build essential professional skills. Listeners will discover how early leadership training, emotional intelligence, and intentional professional development can strengthen physician engagement, improve teamwork, and support better patient outcomes.Three Actionable Takeaways:Invest in leadership skills early: Physicians lead through influence every day, even without formal authority. Medical schools, residency programs, and healthcare organizations should integrate leadership development into clinical training rather than waiting until physicians reach senior positions.Develop emotional intelligence: Build self-awareness, learn to manage your responses, read the room, and strengthen relationships. These skills help physicians navigate difficult conversations, collaborate across disciplines, and understand the needs of their teams.Evaluate career opportunities through values alignment: Before accepting a position, consider whether the organization's expectations, incentives, and professional environment align with your values. Ask questions about the role and its working conditions to make a more informed career decision.About the Show:Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves.About the Guest:Dr. Li Ern Chen is a physician executive and market leader for Physician Workforce Solutions at Korn Ferry. A pediatric surgeon by training, she brings more than 20 years of clinical and executive leadership experience. Her work focuses on physician workforce strategy, leadership development, recruitment, retention, operational efficiency, and healthcare transformation.She completed her medical education and general surgery training at Washington University in St. Louis and Barnes-Jewish Hospital, followed by a pediatric surgery fellowship at Children's Hospital of Wisconsin. She also holds a Master of Clinical Science degree from the University of Texas Southwestern.About the Host:Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine.Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares. She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul.When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together.🌐 Website: drlaurasuttin.com📸 Instagram: instagram.com/drlaurasuttin🔗 LinkedIn: linkedin.com/in/drlaurasuttin📸 Facebook: facebook.com/drlaurasuttinmdRegister for the Clinician Leadership Compass course to combat overwhelm and burnout.: www.drlaurasuttin.com/courses The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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    30 min
  • Mental Health Leadership: Building Stronger Clinicians Through Reflective Training with Megan Fredrick | Ep72

    Mental Health Leadership: Building Stronger Clinicians Through Reflective Training with Megan Fredrick | Ep72
    Oct 5 2026
    What if the missing piece in healthcare education isn't more information, but more practice?Dr. Laura Suttin sits down with Megan Fredrick, to discuss how experiential learning is reshaping healthcare workforce development. Drawing on more than 20 years of behavioral health experience, Megan explains how treating individuals with serious mental illness inspired her mission to build clinicians' confidence alongside their clinical expertise.The conversation explores how the COVID-19 pandemic transformed behavioral healthcare, creating a growing need for professionals who can confidently navigate complex patient interactions, leadership responsibilities, and emotionally challenging situations. Megan explains how Reflective Training bridges this gap through guided practice, role-playing, structured feedback, and self-reflection that help learners develop practical, measurable communication and leadership skills.Laura and Megan also highlight the importance of investing in people beyond traditional training. They discuss how psychological safety, mentorship, continuous coaching, and meaningful professional growth contribute to stronger teams, improved workforce retention, and more effective leaders. This episode offers valuable insights for clinicians, healthcare leaders, educators, and anyone committed to building resilient, people-centered organizations. Three Actionable Takeaways:Practice, don't just study: True skill development comes through repetition, guided feedback, and real-world application, not simply attending lectures or completing online courses.Lead yourself before leading others: Self-awareness, reflection, emotional regulation, and vulnerability are foundational leadership skills that improve patient care and team performance.Create psychologically safe learning environments: Organizations that encourage coaching, practice, honest feedback, and continuous learning foster greater confidence, stronger engagement, and better workforce retention.About the Show:Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves.About the Guest:Megan Fredrick is the Director of Behavioral Health Services in the Department of Psychiatry and Behavioral Sciences at UT Health San Antonio. With more than 20 years of experience in behavioral health, she specializes in workforce development, clinical program innovation, and evidence-based behavioral healthcare.She oversees specialty outpatient behavioral health programs while leading strategic initiatives that strengthen community partnerships and improve systems of care. Megan also co-founded Reflective Training, an innovative learning platform designed to help healthcare professionals build practical communication and leadership skills through experiential coaching, structured feedback, and reflective practice.Website: reflectivetraining.org About the Host:Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine.Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares. She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul.When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together.🌐 Website: drlaurasuttin.com📸 Instagram: instagram.com/drlaurasuttin🔗 LinkedIn: linkedin.com/in/drlaurasuttin📸 Facebook: facebook.com/drlaurasuttinmdRegister for the Clinician Leadership Compass course to combat overwhelm and burnout.: www.drlaurasuttin.com/courses The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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    31 min
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