Why Healthcare Turnover Is a Profit Problem (Not an HR Problem) | Ep74 copertina

Why Healthcare Turnover Is a Profit Problem (Not an HR Problem) | Ep74

Why Healthcare Turnover Is a Profit Problem (Not an HR Problem) | Ep74

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 What if the secret to employee retention isn't better recruitment or another pizza party, but actually fixing the problems that make people leave?Dr. Laura Suttin sits down with Clark Ingram, to discuss the organizational causes of employee turnover and the financial impact of failing to address them. Drawing on three decades of human resources leadership and consulting experience, Clark shares how he discovered that employees often leave because their growing skills and contributions are not reflected in their compensation. He challenges organizations to stop recruiting their way out of turnover problems and instead investigate the root causes of employee dissatisfaction.The conversation explores the connection between people and profits, the importance of aligning compensation with employee value, and why traditional engagement activities often fail to create meaningful commitment. Together, Laura and Clark examine how these principles apply to healthcare, where unresolved operational problems can affect clinicians, staff retention, and patient care.Listeners will learn how to identify turnover's root causes, strengthen employee engagement, and build a workplace where people and profits thrive together.Three Actionable Takeaways:Investigate the real reasons employees leave: Look beyond recruitment numbers and exit interviews to identify organization-specific causes of turnover. Review whether compensation reflects employees' skills and contributions, whether support systems are adequate, and whether workplace obstacles prevent people from doing their jobs effectively.Turn employee feedback into meaningful action: Engagement surveys should lead to visible improvements, not simply reports and presentations. Ask employees what would make their work easier, prioritize solvable problems, communicate what will be addressed, and follow through until the changes are completed.Build engagement through trust and purpose: Connect employees' daily responsibilities to organizational goals, communicate honestly, treat people with respect, and invest in professional growth. Employees are more likely to feel engaged when leaders demonstrate that their contributions matter and their concerns receive genuine attention.About the Show:Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves.About the Guest:Clark Ingram is the founder and president of People Profits LLC, a financially focused human capital management firm specializing in employee turnover, chronically open positions, and skills gaps. With over 30 years of experience, he has served as chief human resources officer for four companies across four industries, working with both publicly and privately held organizations. He later moved into consulting and now focuses on speaking, writing, and facilitating workshops that help organizations rethink employee retention and workforce performance.Clark is the author of Churn, a practical, process-focused book that shares his approach to reducing turnover, improving employee engagement, and aligning people and profits.Website: https://peopleprofits.comLinkedIn: Clark Ingram, MBA, SHRMBook: Churn, available through online booksellers, including Amazon.About the Host:Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine.Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares. She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul.When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together.🌐 Website: drlaurasuttin.com📸 Instagram: instagram.com/drlaurasuttin🔗 LinkedIn: linkedin.com/in/drlaurasuttin📸 Facebook: facebook.com/drlaurasuttinmdRegister for the Clinician Leadership Compass course to combat overwhelm and burnout.: www.drlaurasuttin.com/courses The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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