Customer Service Culture [EN] copertina

Customer Service Culture [EN]

Customer Service Culture [EN]

Di: Paolo Fabrizio
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A proposito di questo titolo

 Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...Paolo Fabrizio Economia Gestione e leadership Management
Episodi
  • #49 5 elements of a winning Customer Culture path

    #49 5 elements of a winning Customer Culture path
    Jan 13 2026
    A growing number of companies have started considering Customer Culture (CC) as a priority. But how can they enhance it, internally and externally? Paolo Fabrizio unveils 5 key ingredients from his successful Customer Culture Academy. Listen and share this episode in your organization.
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    16 min
  • #48 Are you an emotionally intelligent manager?

    #48 Are you an emotionally intelligent manager?
    Nov 4 2025
    If you're a customer service manager, being emotionally intelligent is the super skill you need to strengthen day by day in every conversation you have - in person or digital they be. Paolo Fabrizio shares two hands-on scenarios. Do any of them sound familiar to you?
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    18 min
  • #47 Protect your customer service team from time theft

    #47 Protect your customer service team from time theft
    Oct 8 2025
    Time theft or withdrawal is an issue affecting many customer service teams' productivity and relationships. Nevertheless it often has silent symptoms...that's why Paolo Fabrizio shares an eye-opening example taken from his recent training & up-skilling sessions.
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    14 min
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