Customer Service Culture [EN] copertina

Customer Service Culture [EN]

Customer Service Culture [EN]

Di: Paolo Fabrizio
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A proposito di questo titolo

 Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...Paolo Fabrizio Economia Gestione e leadership Management
Episodi
  • #51 Assumptions that silently kill customer experiences

    #51 Assumptions that silently kill customer experiences
    Mar 11 2026
    Picutre this: 2 teams of the same company are working together. All of a sudden, a lack of information generates extra delivery times, efforts and costs...why did it happen and how can you prevent it? Paolo Fabrizio reponds sharing a first hand case example.
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    16 min
  • #50 Set up your digital customer service priorities now

    #50 Set up your digital customer service priorities now
    Feb 10 2026
    As a manager you have to make more and frequent decisions than ever. That's why setting up customer service priorities has become a critical skill: Paolo Fabrizio shares an eye-opening case where two postponed key decisions led to a pricy consequence.
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    17 min
  • #49 5 elements of a winning Customer Culture path

    #49 5 elements of a winning Customer Culture path
    Jan 13 2026
    A growing number of companies have started considering Customer Culture (CC) as a priority. But how can they enhance it, internally and externally? Paolo Fabrizio unveils 5 key ingredients from his successful Customer Culture Academy. Listen and share this episode in your organization.
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    16 min
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