Culture Chat - Building Strong Teams: Active Listening, Feedback, and Employee Engagement
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Culture Chat - Building Strong Teams: Active Listening, Feedback, and Employee Engagement
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In this episode of Culture Chat, healthcare executive Amanda Flaum from Kaiser Permanente shares her leadership approach centered on humility, continuous learning, and active listening. With over 25 years of experience, Amanda highlights the importance of building meaningful relationships, fostering transparency, and embracing feedback to drive team growth.
She recounts a pivotal moment early in her career that led to initiatives like “Coffee with Amanda” sessions, enhancing authentic connections with her team.
Key insights include:
- Active listening in leadership
- Creating a culture of feedback and transparency
- Promoting psychological safety and bravery
- Being authentic and approachable
- Enhancing employee satisfaction and trust
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