All-in-one software solutions didn’t work before and aren’t going to work this time, Juan George, co-founder of 858 Partners, tells Bloomberg Intelligence. In this episode of the Choppin’ It Up podcast, George sits down with BI’s senior restaurant and foodservice analyst Michael Halen to discuss why modular, open systems that allow operators to innovate are the best option. He also gives advice on negotiating software-as-a-service (SaaS) contracts and comments on investments in AI, robotics, point-of-sale systems, customer data platforms and solutions to help control back-of-house spending.

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Custom packaging is a brand impression at scale and quality equates to retention for restaurant chains, SupplyCaddy co-founder and CEO Zachary Stein says on this episode of Bloomberg Intelligence’s Choppin’ It Up podcast. Stein sits down with BI senior restaurant and foodservice analyst Michael Halen to discuss how marketing, operations, price and predictability factor into purchasing decisions for foodservice packaging. He also comments on innovation, sustainability and the hidden labor costs restaurants face when managing a fragmented supplier base.

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The way diners are discovering restaurants has shifted away from reviews and to social media, Loop’s co-founder Anand Tumuluru tells Bloomberg Intelligence. In this episode of the Choppin’ It Up podcast, Tumuluru sits down with BI’s senior restaurant and foodservice analyst Michael Halen to discuss changing trends in the restaurant industry, particularly the delivery channel. He also comments on the importance of right-sizing delivery marketing spending and maximizing flow-through on those sales.

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Three out of 10 restaurant customers believe food quality is deteriorating and stores are understaffed, Lisa Miller, founder and president of Lisa W. Miller & Associates tells Bloomberg Intelligence. In this episode of the Choppin’ It Up podcast, Miller sits down with BI’s senior restaurant and foodservice analyst Michael Halen discuss the state of restaurant spending in the US. Miller also comments on attracting Gen Z customers and getting the most out of Gen Z employees.

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There’s a lot of talk about how soft the consumer is, but our third-party delivery same-store sales are up 50% year over year, Brooklyn Dumpling Shop CEO Jeff Galletly tells Bloomberg Intelligence. In this episode of the Choppin’ It Up podcast, Galletly sits down with BI’s senior restaurant and food-service analyst Michael Halen to discuss how the company is performing amid soft spending by fast-casual customers, particularly millennial and Gen Z consumers. He also comments on Brooklyn Dumpling Shop’s packaged-food business, value approach and a planned reverse takeover.

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If a leader wants to run a business that’s more focused on taking care of its people, he or she has to reflect on their own values and how they embody them, Liberty Ventures Founder and CEO Alexander McCobin tells Bloomberg Intelligence. In this episode of the Choppin’ It Up podcast, McCobin sits down with BI senior restaurant and foodservice analyst Michael Halen to discuss how the principles of conscious capitalism can help restaurant leaders leverage their values and company culture to achieve greater success. He also comments on the benefits of community, collaboration and creating value for all stakeholders.

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Value is more than just price — you have to give the guests an experience that exceeds their expectations, Golden Corral CEO Lance Trenary tells Bloomberg Intelligence. In this episode of the Choppin’ It Up podcast, Trenary sits down with BI’s senior restaurant and foodservice analyst Michael Halen to discuss how the buffet chain is growing same-store sales in a difficult consumer environment. He also covers operational improvements, managing food costs and weak spending by Hispanic and Gen Z consumers.

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Survey data show third-party delivery ads are hitting a saturation point and 45% of chains expect to invest less in the channel in 2026, Bikky Co-Founder Abhinav Kapur tells Bloomberg Intelligence. In this episode of Choppin’ It Up, Kapur sits down with BI’s senior restaurant and foodservice analyst, Michael Halen, to discuss the findings of Bikky’s chief marketing officer survey. He also comments on US consumer spending, loyalty promotions, personalization and shrinking marketing budgets.

Listen to this episode on Apple Podcasts and Spotify.

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